Rochester, NY (PRWEB) January 16, 2008
The New Hampshire Union Leader has selected VoicePort's CircPort OnDemand™ application to field inbound circulation customer service calls. The privately-owned newspaper has more than 55,000 daily subscribers throughout the state.
CircPort automatically processes a variety of circulation caller requests by using automated speech recognition technology. Subscribers benefit from CircPort with reduced hold times and the ability to self-service their accounts 24x7. The solution provides real-time transactions to the Union Leader through complete integration to the newspaper's circulation DTI/PBS database.
Choosing the hosted deployment option will dramatically reduce the time to deploy the application, and minimize startup expenses. To date, VoicePort has deployed almost 40 newspapers that use the DTI/PBS MediaPlus® Circulation database.
"CircPort will allow us to proactively meet the increased service expectations customers have today," said John Whalen, Director, Newspaper Sales & Marketing for the Union Leader. "CircPort is a real win-win for us. We can continue to increase customer satisfaction, and call center productivity -- with a cost-effective solution."
"Newspapers are continually challenged to do more with less," said Kevin Cawley, Director of North American Sales for VoicePort. "CircPort OnDemand is a great way to contain service expenses while still providing a positive customer experience."
VoicePort is the leading provider of automated speech recognition applications to more than 130 of the top daily newspapers in North America. The CircPort™ application is offered in both on-premise and hosted models, fully integrating with all major industry and proprietary circulation databases. CircPort's comprehensive suite of custom and configurable circulation applications includes WebPort™ and Dispatch. VoicePort is a Genesys Interacts Partner and a Nuance speech solutions partner. To find out more about our products and services, please visit: http://www.voiceport.net.
About The Union Leader:
The New Hampshire Union Leader and New Hampshire Sunday News have distribution and readership in every county in the state, with more than 200,000 daily readers and over 250,000 Sunday readers.