We have had the opportunity to grow the business because of the loyalty and enthusiasm of our more than 13,000 satisfied customers and the dedication of our employees.
Somerville, MA (PRWEB) January 15, 2008
Gentle Giant Moving Company (http://www.gentlegiant.com), a premier residential moving and storage company headquartered in Massachusetts with locations in New Hampshire, New York, North Carolina, Rhode Island, and Virginia, today announced that annual revenues for 2007 were $28.1 million, an increase of 16% compared to revenues of $24.2 million in 2006. This is the first time the company has exceeded $25 million in revenue in its 27 years of operation.
Gentle Giant continues its high volume of local, or within-state moves, and cites the growth of its interstate moving services, investments in new geographic regions, and strong customer repeat and referral business as three main factors in its continuous growth and recent financial milestone.
Interstate Moving Services: Revenue from interstate moving has roughly doubled since 2004, as a result of the company's investments in equipment, training, employee development and marketing within the interstate business line. The company recently reported earning more than $6 million in 2007 from interstate services.
Geographic Expansion: The addition of new Gentle Giant Moving Company office locations in Washington, DC, Charlotte, NC, and White Plains, NY over the last two years has enabled the company to develop its interstate business line and grow overall revenue through local services in these regions.
Strong Customer Repeat and Referral Business: A fundamental component of Gentle Giant's mission is to make every customer a "customer for life." Gentle Giant Moving Company prides itself on earning 80% of its business from referrals and repeat customers.
"Looking at the year overall, we made great progress securing the resources necessary to continue investing in strategic areas of the Gentle Giant business," said Gentle Giant Moving Company President and CEO Larry O'Toole. "We have had the opportunity to grow the business because of the loyalty and enthusiasm of our more than 13,000 satisfied customers and the dedication of our employees."
Below are some recent direct quotes from Gentle Giant customers:
"I could not believe how hardworking and focused the movers were. The customer service through the whole process was great (and unexpected). From the moment the movers showed up they were focused, professional, pleasant, and took such great care of our stuff. I could not have been more thrilled. Your team has created a customer for life. I would never consider another moving company."
--Jon, Cambridge, MA
"Everything was excellent, as usual, with my move using Gentle Giant. This was the third move but by far the largest, going from Massachusetts to California. I did not allow a great deal of lead time for the sales staff but they set me up on schedule, and Kevin [the crew chief] was thorough and friendly, and I had no doubt that my pack would arrive safely since Kevin himself drove it. If I ever have the opportunity to use your company again, I will not hesitate to do so."
--John, Torrance, CA
"The delivery of the furniture took place in the worst possible weather, 50 yards from truck to house. [The crew] did everything possible to protect my house and furniture AND they remained good-natured! The crew was excellent despite miserable weather. They deserve a year-end bonus!"
--Wendy, Chapel Hill, NC
"You guys did an awesome job with the move, both local to storage and storage to NYC. Everything arrived undamaged and on time! The movers were professional, helpful and careful with the furniture."
--Shioulin, New York, NY
"This is about my 5th move with GG…I have never had a negative experience. The men on the move as always were a complete joy and made the day fun. As always they were professional and hardworking and so easy to talk to we didn't want them to leave!
--William, Sudbury, MA
About Gentle Giant Moving Company, Inc.
Founded in 1980 and headquartered in Somerville, Massachusetts, Gentle Giant is a premier residential and commercial mover, offering local, interstate, and international service. Named one of the Boston Business Journal's Best Places to Work in Massachusetts in 2004, 2005, and 2006, winner of the 2006 International Torch Award for Marketplace Ethics by the Better Business Bureau, winner of the Better Business Bureau's Torch Award for Excellence in 2002, 2003 and 2005, eight-time winner of Boston Magazine's "Best of Boston," six-time winner of The Improper Bostonian's "Boston's Best Moving Company" award, six-time winner of the Angie's List "Super Service" award, and 2007 Top Small Workplaces award from the Wall Street Journal and Winning Workplaces, the company's services include craning, piano moving, complete packing and unpacking services, and other related services. Gentle Giant offers storage facilities and dispatches crews from its fifteen offices in Massachusetts, New Hampshire, New York, North Carolina, Rhode Island, and Virginia. For more information, please call (617) 661-3333 or visit the company online at http://www.gentlegiant.com.