Charlotte, NC (PRWEB) January 16, 2008
Voice Over IP telephone systems are gaining rapid acceptance in the call center industry. Usually, this means that the client must change over their recording system, which can often cost up to $1,000 per seat - and that's on top of the cost of the telephone system itself. Now VirtualLogger is greatly reducing the capital required to fully execute a conversion to Voice Over IP in the call center.
VirtualLogger LLC today announced its 2008 VOIP Recording JumpStart. The new program waives all setup charges for VOIP recording and related services for qualifying projects in call centers of 100 agents or more. Under the program, setup charges are waived for the core recording service, and also for VirtualScore. This amounts to a savings of up to $200 per agent, depending on the services selected by the client. And, it means that - depending on contract length and size - a center could be recording for less than $5 per agent per month.
The VOIP JumpStart is designed to help promote the availability of VirtualLogger recording services under its "software as a service" model. VirtualLogger provides call recording, screen capture, Quality Monitoring, e-coaching (coming, January 2008), speech analytics, emotion detection and many other services on a hosted/ASP and "software as a service" basis.
Under the new program, VirtualLogger will provide and install software to record VOIP calls as required by the client, including data captured from other sources, such as CTI or CRM systems. The client provides the server according to VirtualLogger specifications. Calls can be stored at the client location or sent by secure FTP for storage and archiving at the VirtualLogger Central Command Center. Regardless of where the calls are stored, all calls are accessed through the VirtualLogger Universal Web Interface, which provides secure, web-based access from anywhere.
In addition to recording, the VirtualLogger Universal Interface provides for online evaluation or scoring forms, integrated reporting and online agent coaching.
Call centers which store their recordings at the VirtualLogger Central Command Center and which are interested in new technologies, such as speech analytics and emotion detection can also use these technologies on a "pay as you go" basis.
"We want the world to know they have an alternative for VOIP recording," said Jim Veilleux, President of VirtualLogger. "Our 'software as a service' approach to call recording and quality monitoring makes it easy for us to deploy faster and less expensively than other recording vendors, so we can afford to offer this promotion. The client wins by saving the upfront cash, and we win because most clients stay with us for many years."
To find out more about VirtualLogger, call 866-864-5376 or visit http://www.virtuallogger.com.
VirtualLogger LLC is the first and leading provider of contact center recording and quality monitoring on a hosted or ASP basis. VirtualLogger provides 100%, random and on-demand recording, screen capture, quality monitoring, analytics and related technologies - all on a "pay as you go" basis. The VirtualLogger hosted model eliminates capital expenditures, greatly reduces technological and financial risk, increases return on investment and lowers total cost of ownership for contact center technology. With more than 200 million calls recorded over 10 years and two years on the INC 500 list, VirtualLogger has a proven track record of success.