ShoreGroup's Syracuse, New York Office Celebrates Expansion

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ShoreGroup continues outstanding growth in software development and managed network services.

ShoreGroup, Inc., a leading converged network solutions and management provider, is pleased to announce the expansion of its Syracuse, New York office. The company's Syracuse expansion is resulting from its increased number of staff and major technology upgrades to support its growing business and customer base. The office, located at 507 Plum Street in Syracuse, New York, is the headquarters for ShoreGroup's Software Development and Technical Assistance centers.

ShoreGroup's strong leadership position in the software-as-a-service (SaaS) and managed services markets was the driver for the expansion, resulting in a tripling of the company's workforce over the past two years. As organizations look to concentrate on core business strategies, they are embracing SaaS as an increasingly attractive alternative. Software-as-a-service has emerged as a principal deployment option for systems and network management as organizations strive to quickly gain access to next-generation solutions without incurring high up-front costs or lengthy deployment schedules.

As organizations move toward the unification of voice, video and data services on LANs and mobile networks, ShoreGroup has responded by enhancing its CaseSentry® management product to address evolving technology and to ensure that CaseSentry meets the ever-changing business needs of its customers. "CaseSentry is a scalable platform that provides organizations the ability to integrate the critical service and systems management capabilities needed to quickly understand what's occurring across their medium- to enterprise-sized multi-protocol network," said Jason Kaplan, Director of Software Development. "Our leading-edge technology and continued high rate of customer satisfaction is a reflection on the continued dedication and expansion of our Software Development Team."

The growth of converged IP-based communications deployments has accelerated the progression of ShoreGroup's ShorePatrolâ„¢ 'Day 2' service and support program. ShorePatrol delivers leading remote support and onsite service coordination for networked applications and systems within a company's converged network. Services are delivered by ShoreGroup's Technical Assistance Center (TAC), which includes a team of experienced and certified engineers that are trained in all facets of support and are capable of handling any kind of request, regardless of the complexity. In response to the growth ShoreGroup is experiencing, the company has appointed Jim Firenze as Customer Service Manager. Mr. Firenze brings 15 years of industry-related experience, including Regional Operations Manager at IBM.

"From our Syracuse location, we provide high-quality network, IP telephony and contact center support solutions to our national and international clients. We proactively form an integral partnership, serving as a trusted advisor to our clients while ensuring that the availability and performance of their network is fully-supporting their mission-critical business processes. As part of our recent infrastructure upgrades, we have also introduced a new CaseSentry application that enhances the ability of our TAC organization to visualize and manage events and issues occurring across all the client networks we are managing. This will enable us to better serve our clients through faster problem remediation," said Mr. Firenze.

About ShoreGroup, Inc.
ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products that drive the success of regional, national and international enterprises. ShoreGroup develops innovative systems and service management applications on its dynamic CaseSentry® Operational Services Automation (OSA) platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance and service delivery within complex networked environments. The company's ShorePatrolâ„¢ 'Day 2' Operational Support Service expands upon CaseSentry's management to deliver the high-quality converged systems maintenance and support services that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional services provide leading consultation, design and implementation solutions for high-availability converged networks. The company's expertise in LAN/WAN, unified communications including IP Telephony/VoIP and IP contact center, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner, with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

ShoreGroup and ShorePatrol are trademarks, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

ShoreGroup, Inc. (

Joanne VanAuken
ShoreGroup, Inc.
The ShoreGroup Building
460 West 35th Street
New York, NY 10001
(212) 364-6800


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