We are extremely pleased to be able to offer this enhanced and innovative level of service with ADP® to our dealer customers.
Pacoima, CA (PRWEB) January 17, 2008
MOC1 is an approved Vendor Partner. This relationship allows MOC1 to create a more robust and stable integrated solution between MOC1 WSA™ and the ADP® Service applications.
The MOC1 WSA™ solution offers a comprehensive integrated "write back" solution to ADP®'s w.e.b.Suite ™ 2007 Dealer Management System. This integrated mobile solution addresses industry studies which have identified the need for Service Advisors to meet service customers at their vehicle in a timely manner to drive customer satisfaction and loyalty.
WSA combines a powerful tablet technology with the ADP w.e.b.Suite ™ 2007 DMS resulting in increased profits and dealership competitive service advantage. The system uses wireless and mobile technologies to streamline and standardize the Repair Order (RO) write-up process. WSA enables a service advisor to greet customers at their vehicle when they arrive at the dealership service department. Using a tablet PC and a wireless network, the service advisor scans or hand-writes the Vehicle Identification Number (VIN) or license plate number and transmits the information to the dealer's w.e.b.Suite™ DMS and other databases to retrieve critical customer and vehicle data related to that particular vehicle identifier - the critical data includes repair history, recommended services, warranty and recall information, and customer contact information.
Additionally, the WSA allows the service advisor to complete a full inspection process, handle customer questions, and provide maintenance recommendations in a timely and interactive fashion, all while standing at the customer's vehicle. The customer can provide service authorization by signing the RO on the tablet PC so they can avoid having to wait for a printed copy. The WSA also allows for the preparation of a printed repair order as well as the update of the DMS database. The WSA presents a user-friendly front-end application that both effectively represents the entire Repair Order Write-Up-Process and efficiently standardizes the Repair Order Write-Up-Procedure.
By offering an approved interface with ADP®'s w.e.b.Suite™ DMS , MOC1 Solutions, LLC, offers its dealers the ability to easily create, validate, execute, store and manage motor vehicle Repair Orders directly on the dealership service drive, moving data securely and instantly between WSA on a tablet PC and w.e.b.Suite™ DMS without the need for duplicate data entry.
"Our agreement with ADP® provides our dealers a more robust and efficient service drive solution allowing them to quickly and easily process ROs," said Dave Waco, President of MOC1 Solutions, LLC. "We are extremely pleased to be able to offer this enhanced and innovative level of service with ADP® to our dealer customers."