NOVO 1 Receives Tenth Consecutive Teleservices MVP Quality Award

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NOVO 1 Laurel, Maryland, Customer Contact Center wins 2007 MVP Quality Award from Customer Inter@ction Solutions® Magazine for proving that methodologies to increase client profitability and the productivity of NOVO 1 sales reps through employee motivational techniques can be replicated.

NOVO 1, Inc. announced that it has won its tenth consecutive Teleservices MVP Quality Award from Customer Inter@ction Solutions magazine (CIS). The 2007 award is for increasing the profitability of a business-to-consumer broadband sales program. The company's Laurel, Maryland, business unit devised methodologies to balance commissions, rewards, prizes and games to uplift the energy and enthusiasm on the NOVO 1 sales floor and to enable NOVO 1 to outsell all of its competitors.

Customer Inter@ction Solutions has been the leading publication in CRM, call centers and teleservices since 1982™.    Each year the magazine bestows its MVP Quality Award on companies that have demonstrated the highest commitment to quality, excellence and customer service. A select group of contact center industry standouts are honored with MVP Quality Awards in various categories.

"NOVO 1 has exemplified the search for excellence. They have demonstrated to the editors of Customer Inter@ction Solutions their ability to build a feeling of community within their company, while providing the best service they can give to their clients," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.

Laurel, Maryland unit president Scott Kleinknecht said, "Our goal is to offer the best opportunity for our employees to succeed for the client and prosper themselves. This program enabled sales reps to internalize their own economic aims and use the comprehension of their own future success to work free of doubt toward promotions, rewards and impressive commissions."

Project director Jonathan Prince explained, "Using our pay-for-performance model to build upon, we reached into our past to perfect the relationship between employees and the call center. The result is a set of methodologies - applicable to any project -- that can sustain outstanding client profits and enable our employees to achieve the possibilities imagined when they first came to work for us."

NOVO 1, Inc., is an innovative direct marketing company. With headquarters in Waukesha, Wisconsin, NOVO 1 business operations include a data-driven, customer based market research and consulting firm; and, a network of inbound and outbound customer care and contact centers ranked among the Top 50 U.S. teleservices companies.    

The NOVO 1 Laurel, MD, business unit, directly serving leading telecommunications companies, focuses on high-tech business-to-business and business-to-consumer outbound teleservices, including digital broadband products and services, energy, local and long distance, paging, telephone sets, DSL, T-1s, T-3s, and calling and term plans.

For more information contact:
F. Kevin Kasper, Corporate SVP, Market Development, Ph: 262-827-6404
Maurice A. Barboza, Oveidio Communications, Ph: 703-299-0408

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KEVIN KASPER
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