PlusNet is an excellent example of an ISP that has award winning customer service and does not have a contractual tie in.
(PRWEB) January 28, 2008
One in four people are looking to switch broadband provider in 2008.
- People can't be bothered with switching and long term contracts
- Switching broadband provider could save you £141.60
Now that Christmas is over and purses are empty it's time to be looking at ways to save money in 2008. Switching broadband provider could be just the ticket to saving the pennies, and a New Year resolution to actually stick to.
BroadbandChoices.co.uk today reveals that consumers believe they are paying too much for their broadband each month. 69 per cent of respondents surveyed said they would change broadband package if they were offered a cheaper package and 51 per cent would move to a supplier that could offer them faster connection speeds, according to ICM research commissioned by BroadbandChoices.co.uk.
Worryingly the research highlighted that a significant number of consumers could be wasting money because they won't switch for the following reasons:
- 29 per cent can't be bothered to switch
- 43 per cent were worried about getting tied into a lengthy contract; and
- 35 per cent were mistakenly convinced they wouldn't get the same level of deal or package elsewhere.
BroadbandChoices.co.uk has calculated that a user could potentially save up to £141.60 a year by changing their broadband supplier.
Michael Phillips, product development director at BroadbandChoices.co.uk comments, "It seems that consumers are still baffled by the broadband minefield. Switching broadband provider can potentially get you a faster Internet connection, better service and it can save you money. Moreover, if consumers shop around, it needn't mean entering into a punitive long-term contract. Consumers should act now in order to get the best deal for 2008."
"If you are only checking emails and surfing the web for example, then it is best to switch to a 'light user' package, since you will only be using a couple of gigabytes of data in a month. A lower cost package like PlusNet Option 1 would be perfectly adequate.
Switching for Customer Service
Customer satisfaction figures make worrying reading for broadband providers: Ofcom has found that levels of satisfaction with broadband suppliers have dropped from 92 per cent last year to 88 per cent in 2007 . Interestingly, 36 per cent of respondent's would consider switching for improved customer service. Phillips states, "PlusNet is an excellent example of an ISP that has award winning customer service and does not have a contractual tie in."
"Alternatively, customer service levels are also improving at TalkTalk where they offer the most competitive phone and broadband bundle in the UK. Sky broadband and digital TV bundle also offers excellent value and has won customer service awards despite being relatively new to the broadband market."
Notes to editor:
1 - One in four people are looking to switch broadband provider. (Ofcom - "The Consumer Experience report" November 2007)
2 - Annual saving based on an average cost of £16.30 per month for a standalone broadband package (source: Ofcom - "The Consumer Experience report" November 2007) switching to Virgin Media Broadband:M at £4.50 per month (see table below).
3 - Research conducted in November 2007, 1034 UK adults aged over 18 years were questioned.
4 - Levels of satisfaction with broadband suppliers has dropped from 92 per cent last year to 88 per cent in 2007 - prompting the desire to switch. (Ofcom - "The Consumer Experience Report" November 2007)
About BroadbandChoices.co.uk: http://www.BroadbandChoices.co.uk
BroadbandChoices.co.uk is a broadband comparison service in the UK. Unlike other comparison sites, BroadbandChoices.co.uk doesn't just focus on price but total package value. Consumers can now refer to this impartial Website to access the latest broadband advice and deals, to help them make the right choice.
What makes BroadbandChoices.co.uk different:
- Most comprehensive range of consumer guides on wireless broadband and free broadband
- Emphasis on value rather than cost alone
- Variety of ways to rank products according to individual priorities
- Detailed product information
- A community of like minded people where you can read reviews or share your thoughts
- Up-to-date information regarding key industry developments
- Access to bespoke interactive tools