Overland Park, KS and Portland, OR (PRWEB) January 29, 2008
eVergance, a leader in CRM strategic consulting and systems integration services, and Jive Software, a leading and award-winning collaboration software company, today announced that the companies have expanded their partnership to deliver the power of Enterprise Web 2.0 social productivity to service and support environments. In addition, after having some key members of its technical consulting staff complete Jive's certification training, eVergance is now a certified partner for Jive Software's Clearspace software solutions.
There is tremendous market opportunity as customer service emerges as a strategic and competitive business differentiator. At the same time online communities are increasingly practical as individuals prefer to help themselves, help others and engage directly with companies in an online environment.
"The combination of Jive's best-of-breed collaboration tools with our domain expertise and consulting capabilities provides a great option for our clients to harness the potential of Enterprise Web 2.0," said Chad Wolf, President of eVergance. "At the same time, Jive helps us to continue to build out our toolbox of solutions for helping companies to deliver the world's best customer experiences."
Added Dave Hersh, CEO of Jive Software: "We have worked with eVergance for some time, and see a lot of potential to deliver new Clearspace solutions in the service and support market. In fact, we already have many customers asking for the type of solution and services that this relationship will enable."
eVergance is a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization and Web self-service. With extensive contact center, knowledge management and strategic planning experience, eVergance offers a practical, balanced approach that delivers exceptional results. eVergance has helped over 100 clients enhance their customer experience and deliver organizational value. eVergance is an independent subsidiary of KANA Software. For more information, visit http://www.eVergance.com.
About Jive Software:
Jive Software exists for one painful reason: it's much easier to find people, updates, and answers on the internet than it is inside a company. Every day companies lose critical knowledge, ideas, and connections by not making it easy for people to get work done. Focused on this issue, Jive Software is delivering "social productivity" software that brings together employees, partners and customers into a unified collaboration system so they can create better products, faster processes and improved relationships. This vision is validated by over 2000 customers, including over 15% of the Fortune 500. For more information, visit Jive Software online at http://www.jivesoftware.com.