Partnering with an innovative forward thinking company like Parature, that provides cost-effective, best- in-class service software, was a logical next step to demonstrate our 100% commitment to provide our clients with exceptional care.
Vienna, VA (Vocus) January 31, 2008
Parature, the global leader in on-demand customer service software , announced today that GURU Corporation has selected Parature Customer Service™ software to manage the support needs of their growing customer base. GURU is a leading provider of outsourced IT support programs and services for small and mid-sized businesses in the Washington, DC metropolitan area. Their services range from help desk support to network design and implementation.
GURU required robust technology that enables them to effectively manage their internal workflow processes and to streamline services for their clients, stated Jeffrey Cheng, CEO and President. They also desired software that empowers their client base with visibility into the services they are providing them; the ability to easily locate answers to their questions and check on workflow status. Ultimately, GURU wanted a software suite that has the ability to centralize and consolidate their disparate systems into one fully integrated functional system and that can efficiently manage their workflow processes to provide exceptional support to their clients. Parature Customer Service™ software met their criteria, helping GURU to deliver on their commitment to exceptional service and support.
“Implementing Parature software will enable us to provide the level of service our clients deserve, helping us to ensure client growth and retention,” stated Cheng. “Partnering with an innovative forward thinking company like Parature, that provides cost-effective, best- in-class service software, was a logical next step to demonstrate our 100% commitment to provide our clients with exceptional care.”
Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic, on-demand software provides the necessary technology to resolve issues quickly and reliably, increasing satisfaction ratings.
“Organizations today, are consistently challenged to effectively manage world-class customer support,” said Duke Chung, Parature CEO and President. “Parature is dedicated to providing organizations with the smartest, most efficient way to manage customer service; streamline and strengthen ongoing customer communication; increase customer retention and improve the efficiency & effectiveness of their support teams.”
Parature, the leader in on-demand customer support software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s web world. Founded in 2000, Parature received the 2007 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal’s list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 8 million end users worldwide. For more information, visit http://www.parature.com.
GURU is an established IT consulting and outsourcing company that serves small to mid-sized businesses in the greater Washington D.C. metropolitan area. By employing business-savvy IT professionals, the Company designs, implements and supports IT networks that are cost-effective and appropriate to clients’ business requirements. GURU also provides executive IT management consulting to those clients seeking strategic guidance. GURU can be reached at 301-987-8950. Additional information is available at http://www.guruconsult.com.