It's all about simplicity, employee productivity and being able to account for the spectrum of customer interactions
St. Louis, MO (PRWEB) February 1, 2008
Netelligent today announced that it has achieved Certification for its Aware software from The AppExchange, Salesforce's on demand marketplace of approved 3rd party solutions. Companies who use Salesforce.com can now capture voice, chat, video and desktop activity and automatically load the interaction to Salesforce.com. "It's all about simplicity, employee productivity and being able to account for the spectrum of customer interactions", say's Rick Chapman, Vice President of Product Development for Netelligent. "Salesforce leads the market for on-demand Customer Relationship Management. Now, companies can take this awesome tool and go even further to provide visibility to the complete relationship."
Aware is a robust product that is simple to implement and competitively priced. Call Recording has been used in Call Centers for many years in order to comply with Federal and State regulations and has also been used as a tool to train Call Center staff. Aware's ability to go beyond Call Recording and capture Chat, Video and the Desktop is a giant leap forward for the Service industry.
In addition to Netelligent's software offering, Netelligent partners with IP telephony market leader Cisco to deliver business and operational value with a wide range of solutions and services, including IP telephony, IP video conferencing, unified messaging, call center solutions and voice over IP. The Netelligent Solutions Team consists of experienced telephony engineers, architects, and developers that work with companies to build robust multi-service wireless networks and custom application solutions.
Netelligent is an expert in Cisco Unified Communications, the integration of different streams of communication into a single user interface. Netelligent understands the impact of emerging technologies on end user's business needs. With unsurpassed IP network and telephony implementation skills, Netelligent provides leading-edge network and telephony solutions that help clients bridge the gap between infrastructure and business systems. Sensitive to the needs of enterprise and consumer customers, Netelligent's mission is to build and support cost-effective IP business communication solutions.
Founded in 2003, Netelligent is headquartered in St. Louis, Missouri and has a total of 65 employees.