Waterton Residential Turns to Mobile-Shop to Enhance Maintenance Operations

Share Article

Waterton Residential is installing more than 100 Mobile-Shop tools and parts organization systems at its apartment communities in 17 major markets in 12 states, including at two high rise properties located in Chicago's Gold Coast neighborhood.

As part of its ongoing commitment to delivering exceptional customer service to its residents, Waterton Residential (http://www.watertonresidential.com) has begun installing the Mobile-Shop® System in its 33 communities around the United States.

Waterton Residential manages over 16,000 apartment homes that are located in 17 major markets and 12 states. Over the next two years, the Chicago-based company plans to provide Mobile-Shop Systems for each of its properties and its 180 service technicians.

"I first saw the Mobile-Shop in 2006," said Gregory J. Lozinak, Waterton Residential's chief operating officer. "It quickly became apparent that the Mobile-Shop System was an essential component of our commitment to providing our associates with the best tools and training. Giving a tool like the Mobile-Shop to our service associates shows we are investing time and training to make their jobs more rewarding and, in turn, that creates value for our residents in the form of outstanding customer service."

Waterton has been using the Mobile-Shop System for several months at a few of its properties, including the spectacular One East Delaware high rise located in Chicago’s Gold Coast neighborhood, and at the garden style Gulf Stream Isles community in Fort Myers, Fla.

"The results have been significant," said Shane Nemmers, Waterton's national capital programs manager. "The Mobile-Shop has definitely improved time management. We've seen a difference of night and day in our productivity and the feedback from our residents has been excellent. They appreciate our efforts to improve our maintenance service and that goes a long way in making a case for the Mobile-Shop System."

As part of its two-year implementation, Waterton will have 55 Mobile-Shops in place by the end of February. They are also purchasing 29 golf cart bed accessories that will be used to transport and securely store the Mobile-Shop at the company's garden-style apartments.

"It's obvious to me that Waterton is committed to its vision to be THE leader in the multifamily industry," said Edward "Jerry" Guirlinger, Mobile-shop's president. "They've seen first-hand that the Mobile-Shop can have a major impact on customer service and employee satisfaction and they are making a significant investment to cement their position as the industry leader."

Mobile-Shop, LLC. (http://www.mobile-shop.com) is headquartered in Columbus, Ohio. The patented Mobile-Shop System organizes and includes 230 professional quality tools and 180 critical small parts (over 1,000 pieces). It is highly transportable and boasts an accountability system that allows every tool and part to be inventoried in less than 60 seconds.

Waterton Residential is the management group of Waterton Associates which was founded in 1995 to acquire multifamily properties and other property types to which they can add value through re-positioning and renovation. Waterton has completed over $2 billion in real estate investments through equity joint ventures with major financial institutions, Wall Street investment banks, and pension funds. Since its inception, Waterton Associates has acquired in excess of 32,000 apartments in 99 properties in most major metro areas in the United States and employs over 500 people nationwide.

Roger Morris
Chief Marketing Officer

Waterton Residential
Shane Nemmers
National Capital Programs Manager


Share article on social media or email:

View article via:

Pdf Print

Contact Author

Roger Morris

Shane Nemmers
Visit website