Buffalo, NY (PRWEB) February 4, 2008
Software development company AutoEforms today announced their successful completion of its Customer Lounge Status Board module. Coupled with the ShopWatch Service Management System; dealership clients utilizing ShopWatch may install a television monitor in the waiting lounge that informs service customers the status of their vehicle while in the shop. As the customer vehicle makes progress in the bay; the Service Advisor makes updates in the ShopWatch System. Once an advisor has updated a job in ShopWatch, the status board instantly reflects the update to inform the customer of their vehicle status. Once the repair is complete; the Customer Lounge monitor will inform the customer that their vehicle is ready. The status board module was designed to increase service drive accountability and customer satisfaction.
"Since installing the Customer Lounge status board, our dealer clients have scored in the top 10 percentile of CSI scores nationwide for each dealership franchise respectively," stated Eric Hinkle, Managing Partner of AutoEforms, Inc. "The quantity of interruptions per advisor has significantly decreased and the average RO dollar has been positively impacted because of this productivity."
To see an example of the Customer Lounge Status Board you may logon to http://www.autoeforms.com.
Based in Buffalo, New York, AutoEforms is a software development company with emphasis in the automotive industry. Shop Watch is a Service Management System (SMS) that improves the dealerships' fixed operations. Shop Watch is an integrated and automated appointment and route sheet application with communication and evaluation tools to ensure the service operation runs smoothly. Shop Watch enhances Service Department communications, organization and accountability. Shop Watch graphically displays information in a way that allows the user to cut through the clutter of a busy day enabling the advisor to properly manage each job. Shop Watch allows seamless appointment setting capabilities through BDC and Virtual BDC departments. Dealerships utilizing Shop Watch have experienced vastly improved profitability and CSI scores. More information is available at http://www.autoeforms.com.