With the new features we have recently added, not only does TimeHighway.com automate the entire process online, but provides an ever richer experience for the dealership customer
Naples, FL (PRWEB) February 4, 2008
TimeHighway.com (http://www.TimeHighway.com) today announced the release of a new version of its real-time, online service scheduling solution, currently installed in 240 auto dealerships. The newest version includes several features that improve functionality and the user experience including an improved appointment book page that offers a Week at a Glance calendar, an Appointment Manager Report that provides a week's view of all Advisors, and incremental search functions for services. TimeHighway.com will be demonstrated at the 2008 NADA Conference and Exposition in San Francisco, CA, February 9-12. Visit booth # 3620W and preview these enhancements.
The most recent updates include:
Appointment Book Page: Reduces the number of steps needed to make an appointment. With the new Week at a Glance calendar, the customer or dealership employee can see an entire week of available appointment times. This is convenient if the customer wants to come in at a specific time of day as they can now view the entire week at one glance to see when that specific timeslot is available.
Service Menus and Service: Service Descriptions and Pricing can be set up to be specific to the vehicle. When the appointment is being scheduled, only the scheduled maintenance for that specific vehicle will appear. For instance, many manufacturers have changed their recommended service intervals - in 2007 it was perhaps every 3,000 miles and for model year 2008 changed to 5,000 miles. TimeHighway now accommodates this.
Improved Handling for Selection of Wait for Service and Drop off Service: This new enhancement offers the dealership the ability to limit the number of waiters by appointment timeslot.
Dealership can Customize the Customer Welcome Page: Customization can include monthly service promotions or other information about the dealership.
Appointment Manager Report: Provides a week's view at a glance of all advisors showing total hours booked for each day; total hours remaining to be booked for each day; and number of appointments scheduled for each day. This is very useful to help balance the work load for the week. When an appointment is being set it can be scheduled with the team that has the least number of appointments or hours booked that day.
CSI Survey: Currently the system automatically generates a pre-CSI Thank You email to the customer after they pick up their vehicle. The program has been enhanced to allow the dealership to choose to have either this Thank You email sent or a pre-CSI Survey, with the text and questions totally customizable by the dealership.
"Today's customers are very Internet savvy, are accustomed to a true interactive experience and expect instantaneous response. Most dealerships offer merely a request for appointment that requires follow up by dealership personnel, either by phone or email. These customers are not inclined to wait 2…24…48 hours…or never…to get a response to their 'email request for appointment'. Any competitive dealership would be wise to offer the convenience of real-time, online, confirmed service appointment scheduling to their customers," commented Karen Dillon, TimeHighway.com President. "With the new features we have recently added, not only does TimeHighway.com automate the entire process online, but provides an ever richer experience for the dealership customer," Dillon added.
TimeHighway.com replaces telephone-based scheduling with Internet technology that enhances the effectiveness and customer satisfaction of the dealership. By scheduling appointments directly through the dealer website, customers make confirmed appointments instantly without call-backs.
TimeHighway.com puts the service department's schedule on the dealership website, making it possible to schedule appointments 24 hours a day, 7 days a week, from anywhere. All appointments are scheduled on the website through TimeHighway.com - both by the dealership and customers. When customers access the dealer website, they select their services, choose from the available appointment times and make their appointment. It is simple, effective, and opens a whole new world for the dealership's customer, creating an electronic "link" for communications never before possible.
For more information visit http://www.TimeHighway.com, email KDillon(at)TimeHighway.com or call Karen Dillon at 239-593-4620.
TimeHighway.com was specifically developed for the retail automobile industry by retail automobile experts.
Many dealerships rely on the telephone for their customers to call and book an appointment. The concept behind TimeHighway.com© is to replace or enhance this telephone-based process with Internet technologies to improve the effectiveness and availability of booking appointments and offer new advertising and communication channels for dealerships and their customers. This is not an appointment request form; this is the premier real-time, online service scheduling system that is customizable to current dealership processes.
As soon as the dealership's customer schedules their service appointment, they will receive a confirmation e-mail that the appointment was made. In addition, the customer will receive a reminder notification via e-mail prior to their scheduled appointment. This will allow the Service Department to spend more quality time with the customers, thus increasing the dollars per R.O., and increasing Service Department CSI and retention.
For more information contact Karen Dillon at office: 239-593-4620 cell: 239-438-5359 by email at KDillon @ TimeHighway.com, visit the website at http://www.TimeHighway.com.