Municipal CRM Showcase in Ft. Lauderdale to Tout Benefits of Non-Emergency Call Centers

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Learn how cities from around the country have successfully implemented citizen relationship management software and non-emergency call centers. Municipal leaders from Reno, NV, Delray Beach, FL, and Stamford, CT, will be the featured presenters at the CRM Showcase March 6-7.

Municipal leaders from Reno, NV, Delray Beach, FL, and Stamford, CT, will be the featured presenters at the CRM Showcase March 6-7 at the Courtyard Fort Lauderdale Beach, 440 Seabreeze Boulevard, Fort Lauderdale, FL. Any municipality considering implementing a citizen relationship management program and establishing a non-emergency 311 call center should attend this event.

The two-day event will feature a mix of case studies, best practice sessions, and hands-on exercises to demonstrate how cities have exceeded their citizen service goals while implementing a CRM system and call center on a limited budget.

Each presenting city implemented QScend's QAlert, which enables citizens to alert administrators of various concerns online, through a 311 or other access number, or through municipal staff. QAlert allows a city to manage the entire citizen service request process from intake to completion, with notification and reporting. QAlert also enables a city to produce metrics to improve overall accountability or implement a Citi-Stat like program.

"QAlert is an effective management and tracking tool that not only insures a service request never gets lost, but also enables city officials to better manage personnel, resources, and budget dollars," said Keith LeBeau, CEO of QScend Technologies. "No city should be without such a tool today, particularly when municipal budgets are often stretched by shrinking revenue sources."

In addition to learning why QAlert is an affordable solution for cities on budget, attendees will hear from:

  • Jamie Schroeder, Community Liaison - Special Projects, City of Reno about how Reno selected QAlert to be the cornerstone of Reno DIRECT, a city-wide "one-stop shop" for all non-emergency requests for information or service. Established in August of 2003, Reno DIRECT, which selected to QAlert to replace its original CRM system, now handles more than 50,000 calls per year relayed by city departments or by the public contacting the Call Center directly. That results in the tracking of more than 13,000 service requests.
  • Mike Albanese, IT Director, City of Stamford, about how Stamford implemented QAlert for its citizen service needs and also integrated the work order and asset management tools provided by QScend's business partner, VUEWorks. With the VUEWorks implementation, service requests entered into QAlert can be trigger the creation of work orders through VUEWorks, thereby providing cities with a complete solution for the city's customer service needs.

The cost to attend the CRM Showcase is $149 per person, which includes all meals, a free 30-day trial of QAlert, and a CRM Best Practices Guide. Attendees will also receive a discounted room rate of $161 per night at the Courtyard Fort Lauderdale Beach. Reservations at the hotel can be made by calling 954-524-8733.

To register for the CRM Showcase, visit or contact Jessica Chase at jessica @ or 203-757-6000.

About QScend Technologies, Inc.
QScend Technologies ( is an industry leader in web-based software solutions and services for municipalities. More than 2,000 QScend product users access the company's series of "Q" products for a variety of citizen service related functions, including website content management, electronic newsletter distribution, citizen service request management, and 311 call center functionality.

Located in Waterbury, Connecticut, QScend Technologies was the first company to relocate into the city's Information Technology Zone. The company also provides custom website design, application hosting, and e-mail solutions for its customers.


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