Neurosurgery Coding & Reimbursement Expert Kim Pollock, RN, MBA, CPC Returns to KarenZupko & Associates

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Kim Pollock, a neurosurgery coding and documentation specialist with more than 10 years' experience as a consultant and workshop leader, is rejoining medical practice management consultant KarenZupko & Associates, Inc.

Kim Pollock

Insurance companies are cutting reimbursements subliminally

Consultant Kim Pollock is rejoining the team of neurosurgery coding and documentation specialists at KarenZupko & Associates, Inc. (KZA). Pollock previously worked for 10 years as a KZA consultant and has led workshops on behalf of the American Association of Neurological Surgeons.

"Kim is bottom-line oriented and can straighten out a business office in no time," says KZA President Karen Zupko. "She is an RN with an MBA and is a certified coder through the American Academy of Professional Coders." From her new base in Dallas, Pollock is coming back to Chicago-based KZA after a three-year absence.

Pollock helps neurosurgeons collect the reimbursements to which they're entitled. "Insurance companies are cutting reimbursements subliminally," she explains. "They don't think neurosurgery practices are watching their EOBs. Insurers want to see if anyone in the practice is paying attention."

To help neurosurgery practices keep up with the latest coding changes, Pollock offers an on-site neurosurgery coding course through KZA. She is also available for on-site evaluation and management (E&M) coding education.

Pollock is expert at neurosurgery practice operational audits. She reviews EOBs (explanations of benefits) and analyzes neurosurgery practices' current business office procedures, then recommends ways to streamline billing and collection processes. Pollock also helps practices recognize and address areas of risk.

For a cost-effective, no-travel option, Pollock conducts documentation audits offering a comprehensive analysis of a neurosurgery practice's surgery and/or E&M coding and documentation.

Pollock offers a monthly online Neurosurgery Coding Coach column through KZA where she answers frequently asked questions about spine coding.

KZA also helps a physician practice instantly benchmark its internal coding patterns through an online E&M Profile Analyzer. This powerful tool shows a quick, graphical comparison of a practice's internal E&M coding patterns to national, state and in one comparison, a hypothetical dollar opportunity/risk analysis of its coding patterns.

The national and state averages are the most recently published from the U.S. government's Centers for Medicare and Medicaid Services (CMS) claims database. KZA's E&M Analyzer is available for immediate email delivery for otolaryngology, orthopedics, hand, allergy, and physical medicine and rehabilitation; additional specialties are available on request by calling 312.642.5616.

To schedule an on-site coding course, arrange for a documentation audit or for information on the E&M analyzer, call KZA at 312.642.5616.

KarenZupko & Associates, Inc. is a Chicago-based practice management consulting and training firm with clients across the U.S. KZA offers consultative services, speaking and education, workshops and professional writing services that address the infrastructure and strategy challenges practicing physicians face every day.

Since 1985, KZA has built a respected reputation as a team of physician advocates who effectively work for and with physicians to help them solve and manage business problems. For more information, visit


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