Small WV Business Reaches 10 Year Anniversary and Offers New Services

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West Virginia-based Prosite Business Solutions, parent company to industry-leading ProBusinessTools software, reaches its 10 year anniversary and offers new services.

Prosite Business Solutions in New Martinsville, WV, reaches its 10 year anniversary and expands its business endeavors to new areas.

Prosite Business Solutions is the parent company of ProBusinessTools, the industry leader in Internet-based service management software. The company recently added a call center, data host management, IT support and custom development to its repertoire of services.
In its quiet confines, Prosite employs fifteen individuals from the nearby area. Its business practices, though, reach beyond the mountains surrounding it. In fact, Prosite Business Solutions not only has clients locally, regionally and nationally; they are expanding their business to reach an international client base.

Seventeen years ago in Glendale, Ariz., Jason and Cyn'd Warren began their lives together. "For better or worse, I brought the entrepreneurial spirit to the relationship" said Jason Warren, now CEO of his company. For better it was. From the beginning the Warrens knew they wanted to own their own business. In 1998 the Warren's sold their apartment buildings in Arizona and started Prosite Business Solutions. Prosite grew rapidly over the next few years.

With the creation of their industry-leading software, ProBusinessTools in 2001, they purchased their office building and hired their first employee in 2002. Just five years later, the company has landed clientele ranging from Fortune 500 industry leaders to local West Virginia businesses. "The past few years have been phenomenal!" said Jason. "We quickly landed our first top 50 retailer and brought on new clients in different market segments. It's been a great challenge and rewarding experience."

Warren's rewarding experience, though, didn't come without hardship. Ultimately there were struggles, like any small business, to survive. During the setup of the company, the Warren's were running out of funds and sold their house in order to keep the business alive. The Warren's moved their families to New Martinsville, WV, and stayed with relatives until cash flow improved. "My family thought we were crazy" said Jason. "We left very promising jobs in Phoenix in order to start our software company."

After their move to West Virginia, the Warren's negotiated a land contract to purchase a vacant office building in much need of repair. The next three years, the Warren's operated their business on the first floor and lived above the business on the second floor. "We had to shoestring ourselves along for three years. It was a tough beginning" said Warren. "We questioned whether we were doing the right thing many times. We believed in our software and our clients raved about the ability our software had to aid in the growth of their business. It was just a matter of growing brand awareness and keeping ahead of competitors."

Ten years later, through the hardships and successes, Warren has found satisfaction in offering jobs to individuals in a traditionally prominent unemployment area. "Creating jobs in a historically high unemployment area and hiring local personnel who would have never had the opportunity to work for a software company have been my greatest rewards," said Warren.

It's no question, Jason and Cyn'd Warren understand the rollercoaster ride of starting a small business and maintaining a healthy relationship within their families at home and at the workplace. According to Susan Ward's article, "Thinking of Starting a Small Business", on About.com, starting a small business is like a marriage. "Think of it as a marriage; running a small successful small business takes the same depth of commitment and desire. Like any relationship, if you want your small business to be successful, you're going to have to work at it. And it's going to have its ups and downs and surprises."

Like their marriage, their business has been successful and well worth the sacrifices in the beginning. "One of our greatest ongoing challenges is working as a husband and wife team. We try to keep family and business separated, but at the same time we want to capture the value that working closely together brings. We spend many hours of our nights and weekends in impromptu board meetings," said Jason.

Today, Prosite Business Solutions has recently expanded its business to offer their clients custom software development, dedicated host management, data solutions and call center support. Their software has more than 240 clients, manages approximately 7,000 technicians and processes more than 140,000 appointments monthly.

"I am confident the next six years will be just as successful as the past. "I look for Prosite to be a major contender in the service provider marketplace to host and support large companies and their enterprise software solutions nationwide and beyond.

Now with the addition of in-house marketing, Warren says there should be no limit to what Prosite can achieve. "There should be nothing stopping us from growing beyond our expectations."

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Ashley Bills
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