St. Paul, MN (PRWEB) February 8, 2008
In a continuing effort to deliver added value to their customers and partners, Ergotron today introduced the Ergotron Service Program. This new portfolio of services offers trained and certified experts to help facilitate improved workflow, manage critical integration projects and maintain long-term business efficiencies.
"The goal of this program is to give our customers an affordable choice of comprehensive service packages that offers everything from training to regularly scheduled maintenance checks--offering peace of mind as they implement or manage point-of-care in their own facility," said Melody McKay, Vice President of Ergotron Americas' Business Unit.
Currently available for StyleView customers across North America, the program offers three levels of service, enabling customers to choose one that meets their unique business objectives:
Site Readiness: To help promote user satisfaction and reduce operational downtime, this service option offers a certified expert to go onsite and conduct in-depth staff and user training on the use, adjustment and maintenance of their StyleView cart(s).
Integration: Leveraging the expertise of the certified Service providers, customers choosing Integration are ensured their StyleView Cart implementation is done "right the first time." Through this, customers can expect a seamless and successful integration that includes: hardware and equipment installation, adjustment and counter-balancing, cable routing, installation of StyleLink power management software and an initial preventive maintenance check.
Preventive Maintenance: This service option is designed to help maximize point-of-care computing investments and maintain operational efficiencies. Available in one and three-year packages, Preventive Maintenance offers a comprehensive evaluation of the StyleView Cart inventory that includes an intensive 34-point cart and nine-point power system inspection. At the end of each service customers are presented with a detailed service report on all evaluated carts.
Finally, following the completion of each service and to maintain the integrity of the program, customers are surveyed to assess their overall satisfaction with the service and service provider.
"Leveraging these great services will help save valuable time and money--allowing the customer to focus on what's most important, the patient," continued Ms. McKay.
Founded in 1982 by VESA FDMI standard author and visionary Harry Sweere, Ergotron's mounting and mobility products have been improving the human interface with digital displays for over 25 years. Our history of innovation and passion for differentiation is evidenced in over 35 patents and our growing portfolio of beautifully designed mounting and mobility products for computer monitors, notebooks, and large flat panel displays and T.V.s that are as easy to use as they are to mount. Ergotron's products enhance computing wellness, improve workplace productivity and create business process efficiencies, wherever and whenever they're used.
Constant Force lift and pivot motion technology in wall and desk mount arms, stands, mobile carts, pivots and vertical lifts require less effort to achieve more motion, improving the user's experience when viewing any digital display for work or entertainment. Ergotron is a global company, headquartered in Saint Paul, Minnesota, with sales efforts Amersfoort, the Netherlands, and Singapore. For more information on Ergotron or our products, please visit Ergotron.com or call Ergotron sales at 800.888.8458.
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