Corona Technical Services Helps Customer Make the Most of SolarWinds Systems

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When Belize Telemedia Limited needed help with their SolarWinds products, they turned to Corona Technical Services. Corona helped them increase their knowledge base so they could get the most out of their SolarWinds software.

When Belize Telemedia Limited needed help with their SolarWinds products, they turned to Corona Technical Services (http://www.coronaservices.net). Corona helped customize their networking tools and train them to utilize the full potential of their SolarWinds software.

"They were having numerous issues related to the functionality of several SolarWinds products," said Brett Organ, network trainer for Corona Technical Services. "They had issues with the visibility of wireless access points, and they'd suspended the use of NetFlow Traffic Monitor due to handling difficulties."

BTL was using Orion Network Performance Monitor, NetFlow Traffic Monitor and Wireless Monitor. Aside from their issues with NetFlow and the visibility of access points, they also needed to design custom pollers and specialized reports and alerts.

Corona came in to help BTL configure the NetFlow Traffic Monitor, and designed important reports and alerts that had not been implemented previously. They also configured custom pollers to collect data on numerous properties of critical network elements.

"We also provided training on the basic functionality of Orion and NetFlow to the BTL personnel that were new to the products," said Organ.

Malcolm Antonio, a network technician at the Network Operations Center for Belize Telemedia Limited, said that one of the major goals of the company was to learn how to monitor temperature status on some key core routers located in their metro area.

"These improvements allowed us to have real-time monitoring of our core and other devices," said Antonio. "Hence, we can have quick response when something out of the ordinary happens on the network, thus improving our customer 'service' satisfaction."

Antonio was also impressed with the training that Corona Technical Services provided them.

"The Corona team did a wonderful job in training and further working with us to gain this knowledge (of how to handle the SolarWinds software)," Antonio said. "I was surprised at how personal they treated our issues, and the enthusiasm that the trainers showed when dealing with them was impressive."

For more information about Corona Technical Services and the SolarWinds software training they provide, visit them online at http://www.coronaservices.net

About
Corona Technical Services is a full-range supplier and support organization for all Solarwinds software products. They also provide consulting services, including Microsoft support, network security, and network design, including wireless and VOIP systems. They also offer training courses for administrators wanting to fully utilize the SolarWinds software and Orion systems.

Press release provided by Xeal Inc. (http://www.xeal.com)

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Stacey Crow
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