XL World Plans 1 Million Euro Investment in Human Resources in 2008

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XL World, a British company specializing in outsourcing and call center services and one of the most important companies in that field in Romania, announced the results of last year's recruitment campaign in cities where the company has opened service centers: Iaşi, Oradea, and Bacău.

XL World, a British company specializing in outsourcing and call center services and one of the most important companies in that field in Romania, announced the results of last year's recruitment campaign in cities where the company has opened service centers: Iaşi, Oradea, and Bacău.

"The national recruitment campaign we carried out during the last year had very good results. In 2007, we received over 4000 CVs, and more than 400 young people joined our team", states Roberto Montandon, Business Development Director at XL World.

"In 2008, we plan to invest approximately 1,000,000 Euro in human resources and more than half of that amount -- approximately 600,000 Euro -- will be in training courses. A dedicated human resources training policy is a basic component of our development strategy", added the Business Development Director of XL World.

The 2007 recruitment campaign utilized a mix of communication tools: ATL (radio advertising, banners, flyers, outdoor), online advertising, sponsorships to events organized by students at three university centers, and ongoing collaboration with external recruitment agencies.

HUMAN RESOURCES WITHIN XL WORLD

In addition to an excellent professional education, the profile of the ideal XL World candidate includes solid knowledge of PC operating programs, excellent knowledge of at least one foreign language, and sound interpersonal skills, such as flexibility, proactivity, and teamwork ability.
So far, the company has implemented several professional training programs for its employees. These training courses focus on general foreign language courses, as well as industry specific topics, such as telemarketing, teleselling, customer service, project management, and coaching. The foreign language training segments are free to all XL World employees, regardless of their position. At the end of the Italian and English courses, and also the communications course, trainees receive a graduation diploma that is certified by the Romanian Ministry of Labour, Family and Equal Opportunities.
XL World, a leader in outsourcing, offers positions in: call center and technical support. The most requested jobs are: Call center telemarketing representative, call center telesales representative, technical support representative, and senior team leader (web site: http://www.xlworld.eu/en/outsourcing-jobs.html).
Within XL World's development strategy, human resources sustains and implements the company's ongoing development by delivering a clear understanding of the company's business targets, local and international labour markets and other players in the local Romanian market.

ABOUT XL WORLD

XL World offers multi-lingual contact center services (telemarketing, market surveys, customer service) and also BPO services (back office, IT services). These services are provided in 14 different languages.
XL World operates three service centers in Iaşi, Bacău and Oradea, that provide support to several multinational companies in telecommunication, financial-banking, media and entertainment, and other areas.
An additional current company project is the development of the "Rinascimento" Foundation, a non-profit service entity created to provide professional training. Its main activity is to organize free foreign language courses for all who may be interested.

Contact:

Anelia Trifu
XL WORLD Ltd
Tel. +44 (0)207 0992892
http://www.xlworld.eu

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Anelia Trifu
XL World
+44 (0)207 0992892
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