Vienna, VA (PRWEB) February 11, 2008
StackSafe, Inc., a provider of pre-production staging and testing solutions for IT Operations teams, announced today the launch of its Information Technology Infrastructure Library (ITIL) Knowledge Center, which will provide resources and best practices for organizations seeking to improve their adoption and processes around ITIL. StackSafe's Knowledge Center will focus on the role of pre-production testing within ITIL and how companies can improve IT Service Management (ITSM) and reduce downtime by leveraging these best practices.
"Pre-production testing is a required activity to achieve the goals set forth in ITIL's Change and Release Management guidelines," said Dennis Powell, Senior Product Manager at StackSafe. "Organizations that adhere to ITIL's Change and Release Management best practice are better positioned to minimize downtime, reduce the frequency of negative change impact and enjoy a smoother Change Management process. These are benefits of a mature Change Management approach."
According to Enterprise Management Associates (EMA), a significant portion of production problems relate back to change: patches, upgrades or new services. Organizations lacking a mature approach to change deployment testing could see up to 80 percent of these problems adversely affecting their production systems, resulting in severe downtime and expensive IT costs.
StackSafe provides an answer to change impact analysis problems with its flagship IT Operations testing solution, StackSafeTM Test Center. Test Center enables IT departments to quickly create a virtualized copy of their existing software infrastructure and test patches, configurations changes, software upgrades and other changes in this safe and secure environment before going live. This directly addresses the testing needs of IT operations teams and provides a cost-effective solution supporting ITIL best practices for testing of changes as a part of Change Management and Release Management.
"For companies that do not have strong Change and Release Management processes in place, StackSafe Test Center facilitates the implementation and evolution of these processes with predictive insight into change impact," said Julie Craig, senior analyst with EMA. "For more mature companies that already have ITSM processes in place, it strengthens the ITSM foundation, providing a good basis for ITIL v3's focus on continual service improvement."
StackSafe's ITIL Knowledge Center can be accessed at http://www.stacksafe.com/knowledge-center/ITIL/. In addition to this Knowledge Center, StackSafe will discuss pre-production testing's role in ITIL at the Pink Elephant (https://www.pinkelephant.com/en-US/) IT Service Management (ITSM) Conference February 18-21 and as part of a Webinar with analyst firm EMA on February 27 (http://www.emausa.com/ema_lead.php?ls=stacksafewebhl0208&bs=stacksafeweb0208).
For more information on StackSafe and Test Center, please visit http://www.stacksafe.com.
About StackSafe, Inc.
StackSafe provides software infrastructure testing solutions that enable IT Operations to significantly improve uptime and resiliency. StackSafe's flagship product, StackSafe™ Test Center, directly addresses the challenge of incomplete and ineffective IT Operations staging and testing of changes to multi-tiered software infrastructure stacks. With Test Center, StackSafe provides the first easy-to-use virtualized staging and testing solution that enables IT Operations to understand the business impact of changes--before they touch production systems. Based in Vienna, Virginia, StackSafe serves IT Operations teams across multiple vertical markets. For more information, visit http://www.stacksafe.com.
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