Magnoware Releases Update to its Award-Winning Help Desk and Service Support Solution, the DataTrack System

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Magnoware Inc., a leader in helpdesk and support software solutions, is pleased to announce the immediate availability of a service update for its award-winning DataTrack System 2005 Second Edition.

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Magnoware Inc., a leader in helpdesk and support software solutions, is pleased to announce the immediate availability of a service update for its award-winning DataTrack System 2005 Second Edition.

A robust, web-enabled service management solution, the DataTrack System is designed for small to large-sized help desks, call centers, software development teams and IT departments. Existing customers are highly encouraged to upgrade to this release as it provides vast improvements to functionality, ease-of-use and reliability.

The DataTrack System 2005 sports over 50 new features and just as many visual and underlying improvements. Some functionality found in the DataTrack System is as follows:

  •      Integrated Work Order and Service Management
  •      Integrated Asset Management with Automatic Network Auditing
  •      Integrated Knowledge Management
  •      Automation and Escalation
  •      File Attachments
  •      User-definable Fields, Statuses, and Categories
  •      Searching, Reporting, and Analyzing Made Easy
  •      Improved Security
  •      Integrated History and Audit Trail

Solutions:

  • Help Desks, Call Centers & Customer Support Desks
  • Technical Support & IT Help Desks,
  • Product & Software Defect Tracking

Those wishing to evaluate the Magnoware DataTrack System may download a fully-functional 14 day evaluation by navigating to http://www.magnoware.com .

With over 2,000 customers throughout the globe, Magnoware, Inc. is a world-wide leader in help desk and service support software solutions. Its flagship product, the DataTrack System, is presently in use by clients ranging in size from small, one-manned help desks, to corporate giants like Coca Cola, Toyota, Pfizer Pharmaceuticals, and Nautilus.

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Arnold Cruz
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