Magnoware Releases Update to its Award-Winning Help Desk and Service Support Solution, the DataTrack System
Magnoware Inc., a leader in helpdesk and support software solutions, is pleased to announce the immediate availability of a service update for its award-winning DataTrack System 2005 Second Edition.
San Luis Obispo, CA (PRWEB) February 12, 2008 -- Magnoware Inc., a leader in helpdesk and support software solutions, is pleased to announce the immediate availability of a service update for its award-winning DataTrack System 2005 Second Edition.
A robust, web-enabled service management solution, the DataTrack System is designed for small to large-sized help desks, call centers, software development teams and IT departments. Existing customers are highly encouraged to upgrade to this release as it provides vast improvements to functionality, ease-of-use and reliability.
The DataTrack System 2005 sports over 50 new features and just as many visual and underlying improvements. Some functionality found in the DataTrack System is as follows:
| | - Integrated Work Order and Service Management
- Integrated Asset Management with Automatic Network Auditing
- Integrated Knowledge Management
- Automation and Escalation
- File Attachments
- User-definable Fields, Statuses, and Categories
- Searching, Reporting, and Analyzing Made Easy
- Improved Security
- Integrated History and Audit Trail
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Solutions:
| | - Help Desks, Call Centers & Customer Support Desks
- Technical Support & IT Help Desks,
- Product & Software Defect Tracking
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Those wishing to evaluate the Magnoware DataTrack System may download a fully-functional 14 day evaluation by navigating to http://www.magnoware.com.
With over 2,000 customers throughout the globe, Magnoware, Inc. is a world-wide leader in help desk and service support software solutions. Its flagship product, the DataTrack System, is presently in use by clients ranging in size from small, one-manned help desks, to corporate giants like Coca Cola, Toyota, Pfizer Pharmaceuticals, and Nautilus.
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