Innovating to Align Outsourced IT Services with the Business
Las Vegas, NV (PRWEB) February 15, 2008
Digital Fuel, the leader in Business Service Management (BSM) software solutions, today announced that it will be showcasing its premier service management solution, ServiceFlow, at the 12th Annual International IT Service Management Conference from February 18-21 in Las Vegas. The conference is the biggest and most important event dedicated to ITIL and IT Service Management best practices. Digital Fuel will demonstrate its ITIL leadership in Booth 612 with an expected audience of 2000 IT leaders from a variety of Fortune 1000 companies. Additionally, Jimmy Jimenez, Director of Business Intelligence at Siemens Business Services, will feature Digital Fuel in his presentation "Innovating to Align Outsourced IT Services with the Business" from 10 - 11:15 am on Thursday, February 21. Digital Fuel has also been selected as a finalist for Pink Elephant's prestigious "Innovation of the Year" Award. This esteemed honor is awarded annually at the ITSM conference and will be announced in the General Session on Wednesday, February 20th at 4:30 pm.
Global leaders across diverse industries, such as telecommunications, energy, manufacturing, financial services, consumer goods, commercial service providers, and government use Digital Fuel's ServiceFlow to ensure that they are delivering IT services according to their customer commitments. Digital Fuel's ServiceFlow product is an integrated software suite that enables IT service organizations to run IT as a business. ServiceFlow incorporates capabilities for IT Service Management to enable IT service groups to answer critical business questions:
- What services are available and how are they being used?
- Am I meeting the service commitments I made with my customer?
- Am I delivering the business impact expected?
- Am I charging my customer according to the agreement?
Digital Fuel's ServiceFlow solution takes a uniquely holistic approach to the automation of business processes critical to the rapid implementation of ITIL v3. ServiceFlow automates the disciplines of Service Catalog, Service Level Management, and Service Financial Management specified in ITIL v3.
"Customers are under increasing pressure to demonstrate business value from IT services whether it's from an external provider, or it is delivered by an internal service organization," said Yisrael Dancziger, President and CEO of Digital Fuel. "The International ITSM Conference is a perfect forum for Digital Fuel to demonstrate the unique benefits that ServiceFlow is delivering to enterprises and how it is helping them run IT as a business, not just a cost center. We are honored to be named as a finalist for this year's Innovation Award, recognition that further validates Digital Fuel's contribution to the IT service management field."
To learn more about the company and its ServiceFlow BSM software solutions, visit the Digital Fuel website at http://www.digitalfuel.com/.
About Digital Fuel
Digital Fuel Technologies, Inc., is the leading provider of Service Catalog, Service Level Management and Service Financial Management software solutions for IT, Communications, HR, F&A in enterprises and commercial service providers. The company's ServiceFlow business software applications manage billions in Telco, IT and other business services at companies and governments around the world such as BASF, British Telecom, Capgemini, Cisco, Computacenter, CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Sprint, Telefonica, Telus, WiPro, Xansa and many others. Digital Fuel is headquartered in San Mateo, California, USA, with offices across North America and Europe. Learn more at http://www.DigitalFuel.com.
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