Online Investment Leads to Increased Customer Retention For the Snowdonia Holiday Tourist Service

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The Snowdonia Holiday Tourist Service find holidaymakers are more demanding. This is why STS Holidays have increased their level of service to match, with initial great success.

We provide clients the security of knowing that we deal with you and your property personally, and this gives us the ability to help the customer chose the right holiday property

When people are searching for a Holiday's in Wales and are searching for that perfect Snowdonia holiday they are increasingly more demanding in their expectations of service. This is why STS Holidays (Snowdonia Tourist Service) have invested in a modern professional booking service that will meet the demands of today's customer. This has lead to an improvement in customer Retention rates from the previous year.

Snowdonia Tourist Services staff believe that they can provide the best service for their guests when they book their Snowdonia Holiday in a Welsh Cottage. Furthermore, they provide a excellent service for cottage owners by maintaining the highest quality of product in a market that is overflowing with mediocre accommodation and unscrupulous agents.

The modern guest is fickle

Holidaymakers are more discerning and more demanding when they are looking for Snowdonia Cottage. The holiday-maker is a more informed, more discerning customer. They are aware of the size of the market, and they research their purchases more thoroughly. They are also more familiar with the rapid responses of Internet booking, e-mail and the plethora of travel websites that offer instant gratification, on-line availability and booking. That means that their expectations placed upon Snowdonia Tourist service booking team are much higher. They want to know immediately if a property is available, and they want a quote for their exact date and party sent to them by e-mail within a few minutes. They also often want ancillary information such as information about local events, attractions, travel arrangements etc.

If they aren't able to provide them with this, they will often have made a booking by the time they get the reply.

The Professional service of Snowdonia Holiday Tourist Service.

Never give a guest a reason to look elsewhere - That's where Snowdonia Tourist Services can come in and help. When searching for a Snowdonia Self catering Holiday Cottage We operate a modern professional booking service capable of meeting the demands of the modern customer when booking a Snowdonia Holiday Our support software allows us to reply in detail to customers within moments of receiving their enquiry, either by email or on the telephone. Managing all our holiday properties and extra information is automated, so quotes are accurate, precise and instantaneous.

Importantly, we never give the customer a reason to look elsewhere. Any questions that they might have, we can answer for them, on the spot, in as much detail as they require.

Snowdonia Tourist reputation benefits from our expertise

The customer sees us as part of the overall service - By allowing us to be the booking team, we allow the customer to benefit from the professionalism of our service. Because we are not just another search able database of Holiday properties in Snowdonia, and North Wales Cottage. The customer sees us as a member of Snowdonia tourist service team. They know we have personally visited the property that they are going to be staying in. They know we live in the area that they will be holidaying in. And they know we are available locally to either help them if a problem arises - We are available between 9am and 9pm 7 days a weeks.

Gwen Thomas says "We provide clients the security of knowing that we deal with you and your property personally, and this gives us the ability to help the customer chose the right holiday property".


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Gwen Thomas

Tom Sangers
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