NOVO 1 Wins the AT&T 2007 Circle of Excellence Award

Share Article

Laurel, Maryland unit leaps into the New Year by capturing its second major, teleservices industry award for excellence in outbound telemarketing sales.

NOVO 1, Inc. (http://www.novo1.com) announced today that it has won the coveted AT&T Circle of Excellence award, placing it among the phone giant's top performers in the Solution Provider program for 2007. These sales programs serve small and medium-sized business customers.

"This is an especially meaningful award," said Deborah I. Liebel, chief operating officer of the Laurel, Maryland unit. "It comes directly from a client and is based on performance metrics that demonstrate what we are doing to increase their profitability and maintain the highest standards of quality and service."

AT&T Group President John T. Stankey said that NOVO 1 "achieved incredible results in 2007 and is a Solution Provider's leader and key contributor to the business. Your success in connecting people with their world and your passion to serve over the last year are truly an inspiration to our company."

As part of the recognition, NOVO 1 executives will join AT&T and other honorees at the Hyatt Grand Champions Resort & Spa in Palm Springs, California, March 27-30, 2008.

In January, NOVO 1 also won its tenth consecutive MVP Quality Award from Customer Inter@ction Solutions magazine (CIS). Considered an industry bellwether award, NOVO 1 received the honors for increasing the profitability of a business-to-consumer broadband sales program.

NOVO 1, Inc., is an innovative direct marketing company. With headquarters in Waukesha, Wisconsin, NOVO 1 business operations include a data-driven, customer focused, market research and consulting firm; and, a network of inbound and outbound customer care and contact centers ranked among the Top 50 U.S. Teleservices Companies. As a provider of one-to-one communication services to over four hundred clients in business-to-business, business-to-consumer, political and non-profit organizations, NOVO 1 helps expand their customer relationships and increase sales per customer.

The NOVO 1 Laurel, MD, business unit, directly serving leading telecommunications companies, focuses on high-tech business-to-business and business-to-consumer outbound teleservices, including digital broadband products and services, energy, local and long distance, paging, telephone sets, DSL, T-1s, T-3s, and calling and term plans.

For more information contact:

F. Kevin Kasper, Corporate SVP, Market Development, Phone: 262-827-6404
Maurice A. Barboza, Oveidio Communications, Phone: 703-299-0408

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

KEVIN KASPER
NOVO 1
262-827-6404
Email >
Visit website