Hobe Sound, FL (PRWEB) February 28, 2008
IFModules eMail Manager (ifmodules.com), a client-based email management tool, is an important tool for fulfillment services with worldwide customers across industries. PBD Worldwide Fulfillment Services talks about why they selected eMail Manager as their primary solution to manage email on behalf of their customers. To view the full case study, an online video demo and to get a free trial of eMail Manager, visit ifmodules.com.
As a part of eMail Manager's ongoing study of customer experiences, IFModules talked with PBD Worldwide Fulfillment Services about how eMail Manager helped their business. "IFModules has helped us manage email order requests for over 40 different clients," said Inger Eberhart, a Customer Service Supervisor at PBD. "It is easy to manage the user accounts and user accesses.
Email rules (that guide emails to the right place) are easy to add, delete, or update and standard replies (or canned responses) can also be modified 'on-the-fly'. Another very important factor," PBD continued, "is the level of service and support that we receive from the IFModules team. The team is always responsive when we have questions and requests."
PBD has adopted a corporate culture that frowns on the over-generation of email, which was instituted by Scott Dockter, CEO of PBD in 2006. Managing email effectively and efficiently helps reduce the time spent on addressing incoming emails from customers and vendors.
"We've been managing email for customers since we created eMail Manager in 2001. Our first customer and inspiration for building eMail Manager was a large call center out of Seattle," said Jodi Gaines Pereira, Partner and Director of Marketing and Design at IFModules. "We were the pioneers of email management back when web-based applications were just becoming popular in the market and our original model was based on the need call centers had to manage email online with great efficiency and on a staff that was technically challenged. Over the years, eMail Manager has evolved to become the perfect solution for almost any company that needs to maintain control over their unruly, sometimes over-generated, but nonetheless, important email."
About PBD Worldwide Fulfillment Services:
PBD was founded in 1976 with the goal to provide the best possible storage, distribution and fulfillment services to associations and publishers. Over the years, PBD's client base has significantly expanded to include numerous associations, faith-based organizations, educational publishers and corporations. For more information on PBD, log on to pbd.com.
IFModules email management solutions provides businesses with web-based email response management and email marketing and list management software (Campaign Manager). IFModules is a division of iguanafarmGroup, a full service web technology group offering custom and off-the-shelf development, design and email business solutions for online and traditional media initiatives. An Email Management Blog published by IFModules is available at emailmanagement.blogspot.com.