Pompano, FL (PRWEB) March 7, 2008
Promero announced today the addition of Voxeo's standards-based Prophecy voice platform to its portfolio of industry-leading contact center solutions. Voxeo's proven platform enables Promero to offer both hosted and premise-based Interactive Voice Response (IVR) applications that improve customer service and lower costs.
"Voxeo's flexible SIP voice platform provides easy, straightforward integration with Promero's other offerings, including Contact Center Anywhere and Siebel CRM," said Gregg Troyanowski, president of Promero, "The battle-tested solution enables Promero to deliver high-quality voice applications and deployment options that meet a wide range of customer needs."
Prophecy integrates with products such as Contact Center Anywhere via SIP, enabling a fully speech-enabled IVR application with no additional telephony hardware. Furthermore, Prophecy's easy-to-use, web-based graphical Designer enables Contact Centers to create and modify powerful speech applications from anywhere at anytime, dramatically improving the contact center's ability to control their applications compared to existing complex application creation tools.
Voxeo recently announced its position in the Visionaries Quadrant of the Gartner Magic Quadrant for IVR Systems and Enterprise Voice Portals, 2008 report (1). Voxeo's placement is based on its ability to execute and completeness of vision.
Voxeo's Prophecy platform received Technology Marketing Corporation's (TMC®) Internet Telephony Magazine 2007 Product of the Year Award. Before Prophecy, most telephony application platforms were complex "cast iron" systems that pre-dated the open era of the web. In stark contrast, Prophecy is built entirely on modern standards including VoiceXML, CCXML and SIP. The Voxeo platform has been used by over 30,000 developers and hundreds of customers ranging from members of the Fortune 50 to the most innovative SMB clients.
"Promero's is committed to providing the highest quality products to the call center and customer care industry," added Troyanowski. "This commitment is reinforced by the addition of Voxeo and its voice recognition products. We are very pleased to be affiliated with this successful company."
About the Magic Quadrant
The Magic Quadrant is copyrighted February 18, 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.
(1) Gartner "Magic Quadrant for Interactive Voice Response Systems and Enterprise Voice Portals, 2008" by Steve Cramoysan and Rich Costello. February 18, 2008