This outstanding Disney Program will allow us to provide quality customer service at the highest level for the Airport, American Airlines, and our employees
Miami, FL (PRWEB) March 11, 2008
ASM, the leading aviation service provider at Miami International Airport, announced today that the Company has been selected by Miami-Dade Aviation Department (M-DAD) to participate in a Disney customer service training program.
ASM will train approximately 45 frontline customer contact personnel in the special program arranged by M-DAD. Peter Pappas, newly appointed President and CEO of ASM stated, "We are excited that José Abreu, the airport Director has selected ASM to participate in this outstanding program. American Airlines, our primary customer in Miami, enthusiastically endorses the Disney program, which is widely recognized throughout the world for its quality and effectiveness".
The Baggage Service workgroup of ASM has been selected to participate in the Disney Training since they will gain the most benefit from the program due to their high volume of customer contact. "This outstanding Disney Program will allow us to provide quality customer service at the highest level for the Airport, American Airlines, and our employees" said Joseph Lorenzo COO of ASM.
ASM, recognized in 2006 as Miami Int'l Airport's #1 service provider, employs close to 1,000 personnel at Miami International Airport and provides multiple services for American Airlines to include: Skycaps, Support Service (passenger with disability handling), International Security, Baggage Service/PPS, and Cabin Service. In addition, ASM provides services to a total of 41 domestic and international airlines at Miami. The company also provides services to 52 airlines at 11 airport in the U.S.