Parature Names Robert Aldrich Chief Financial Officer

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Nineteen-Year Finance Veteran Brings Strong Record of Financial Operations, Acquisitions, and a Successful IPO

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Parature serves a vast market and has experienced dramatic growth while leading the industry in innovation and customer success for support teams worldwide. I look forward to being part of a world-class team that continues to deliver great products and services to our customers.

Parature, the global leader in on-demand customer service software, announced today the appointment of Robert Aldrich as Chief Financial Officer. Mr. Aldrich will be responsible for all Parature financial, administrative, and business operations.

"Bob brings to Parature proven financial expertise and the track record of a successful CFO, in addition to the hands-on experience of an accomplished business operations executive," stated Duke Chung, Parature CEO and President. "His strong combination of skills and demonstrated ability to lead and motivate teams makes him a great addition to our executive management team. Parature's innovative customer service software, combined with Bob's sound financial and leadership experience will further distinguish us as the market leader in providing the smartest, most efficient way for organizations to support their customers."

Backed by 19 years of finance and accounting experience, Mr. Aldrich brings to Parature a wealth of insight in developing strong financial and business strategies for revenue growth and financial analyst communications.

"I am excited to join Parature, the global leader in on-demand customer service software," said Aldrich. "Parature serves a vast market and has experienced dramatic growth while leading the industry in innovation and customer success for support teams worldwide. I look forward to being part of a world-class team that continues to deliver great products and services to our customers."

Prior to joining Parature, Mr. Aldrich was the Senior Vice President and Chief Financial Officer of Q.Know Technologies, Inc., a privately held enterprise software company in the document and content management space. Preceding his position at Q.Know, he was a Vice President and CFO for NFR Security, a privately held company providing network security products. His responsibilities, at both companies, included all financial operations, shareholder and analyst communications, and business operations including legal, HR and purchasing. He also participated in fund raising activities and acquisitions. Previously, he served as Vice President for Financial Operations at Best Software, Inc., a publicly traded global provider of financial and accounting software, where he was an instrumental member of the management team that led the company through a successful IPO and eventual sale of the company to Sage Software. Mr. Aldrich's prior experiences include serving as the Controller and Associate Director of Finance for IGEN, Inc., a publicly traded medical diagnostics company and over seven years with Deloitte & Touche providing accounting and auditing services to a diverse client base, including technology, bio-tech and start-ups.

Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today's Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic,
on-demand software enables organizations to get up and running quickly, easily and efficiently.

Parature, Inc.
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company's software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today's Web world. Founded in 2000, Parature received the 2007 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal's list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 8 million end users worldwide. For more information, visit http://www.parature.com.

Media Contact:
Dayna Tenorio
571.730.6241
dtenorio@parature.com

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Dayna Tenorio
Parature
571-730-6241
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