CRM OnTarget Rolls Out Dashboards as Part of Base Hosted Dynamics CRM Offering

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CRM OnTarget, the worldwide leading provider of Microsoft Dynamics CRM 4.0 and a sponsor of Microsoft Convergence 2008 in Orlando, announced today that business intelligence (BI) dashboards will become part of its base hosted Dynamics CRM service this week.

When our customers win, we win and that's enough for us.

CRM OnTarget, the worldwide leading provider of Microsoft Dynamics CRM 4.0 and a sponsor of Microsoft Convergence 2008 in Orlando, announced today that business intelligence (BI) dashboards will become part of its base hosted Dynamics CRM service this week.

Microsoft Practice Manager for CRM OnTarget, Randal Southam, will announce in a session on the opening day of Microsoft Convergence 2008 that CRM OnTarget has "upped the ante" in the hosted Dynamics CRM space. Dashboards that can summarize key performance indicators across teams, geographies, and verticals are not unique to any business - it is a feature all businesses require and we're going to meet those base requirements."

The types of dashboards being deployed to all hosted customers are based on the out-of-the-box and best practices use of Dynamics CRM 4.0. Sales-related charts include sales lead volume, sales lead by lead source, pipeline revenue by territory, and pipeline revenue by user. Service charts include customer service case volume, case distribution count by user, customer satisfaction rating, and case status. The dashboards will only be available to customers who have deployed or upgraded to Microsoft Dynamics CRM 4.0.

The company estimates that the cost of developing these dashboards for an on premise deployment could cost a customer thousands of dollars. "It's delivery of relevant solutions to our customers that drives us, not selling a repeat project 100 times" said Southam. "When our customers win, we win and that's enough for us."

About CRM OnTarget
Founded in 2003, CRM OnTarget is a Microsoft Gold Certified Partner that expanded into hosting services for its client base in 2004. Today the company hosts Dynamics CRM, Exchange Server, and SharePoint Services for companies in the United States, Canada, Australia, and EMEA. CRM OnTarget hosts Microsoft Dynamics CRM for at least six divisions at Microsoft and hosts Dynamics CRM demo servers for several Microsoft regions in the United States, all of Canada, and Denmark. Privately held and headquartered in Seattle, Washington, the company maintains a presence in Cleveland, Toronto, Montreal, Spain, and Hyderabad. The company can be reached by telephone at 1-800-893-0453.

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Will Spielhagen

Randal Southam
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