Receiving these honors has been proof positive that what we are doing is being recognized as a model for the industry to follow.
Alexandria, VA (PRWEB) March 13, 2008
VIPdesk, a pioneer of premium home-based contact center solutions and Concierge Services, has proven yet again the buzz surrounding and viability of homeshoring customer service jobs via an award-winning streak that continued when the company was added to the 2008 SmartCEO Future 50, and presented with the SmartCEO Resilience Award.
VIPdesk was recognized as a SmartCEO Future 50 Award winner due to the company's consistent revenue and employee growth over the past three years. The Resilience Award recognized VIPdesk for peak performance in a challenging business or economic environment. VIPdesk received these awards on the heels of receiving the National Capital Business Ethics Award for its ethical treatment of clients, vendors, and team members.
"Since founding VIPdesk over 10 years ago, we have not only prided ourselves on forward-thinking business practices but also conducting business in an ethical manner," said Mary Naylor, Founder and CEO of VIPdesk. "Receiving these honors has been proof positive that what we are doing is being recognized as a model for the industry to follow."
VIPdesk is an innovator in the use of a home-based workforce, known commonly as "homeshoring". In an uncertain economy, businesses look for the best manner in which to cut costs, and homeshoring has become the business solution of choice for companies that wish to manage costs while still maintaining specific attributes of their brand that their customers have come to expect--such as stellar customer service. There are estimated to be over 150,000 home-based customer service agents in the U.S. today, a number which is predicted to grow exponentially in the near term.
VIPdesk is the award-winning pioneer of home-based virtual contact center solutions for global brand leaders committed to enhancing their brand experience. Our best-in-class Brand Ambassador™ and Concierge screening and certification processes ensure that the most highly educated, experienced representatives serve as a seamless extension of their brand. Our proprietary quality assurance tools and processes ensure continually improving results; our stringent industry standard and PCI Compliant technologies ensure the most secure environment possible for client interactions. As a result, VIPdesk's prestigious clients experience higher customer satisfaction scores, increased average order size and overall financial performance, while realizing an unmatched economic value.
VIPdesk is proud to serve more than 60 clients in the retail, financial services, travel, consumer goods and automotive industries. Founded in 1997, VIPdesk has been continuously recognized for its growth and innovation as a multi-year recipient of the Inc. 500, Deloitte & Touche "Fast 500" and the Stevie Award for Women in Business.
For more information, visit http://www.vipdesk.com.
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