Pompano, FL (PRWEB) March 14, 2008
Promero today announced that it signed a channel partner reseller agreement with Verint. Verint is a top 30 US enterprise software company that helps organizations make sense of the vast information they collect as part of their daily operations. Verint's actionable intelligence solutions are designed to integrate and analyze huge volumes of data -- images captured by thousands of cameras, trends buried in millions of calls, threats hidden in billions of interactions. By identifying critical intelligence that might not otherwise be found, they help industry and government take more effective action to achieve performance and security goals.
Enterprise Workforce Optimization Solutions
Verint Enterprise Workforce Optimization Solutions enable organizations to capture and analyze customer interactions, improve workforce performance, and enhance service processes in contact center, branch, and back-office operations. Developed through our industry-defining combination with workforce optimization software provider Witness Systems, these workforce optimization solutions enhance visibility across the customer service delivery chain to improve the customer experience and generate new opportunities to increase revenue and reduce costs.
Verint contact center solutions help organizations capture, analyze, and act on cross-functional information about customer interactions, workforce performance, and customer service processes. Our contact center solution portfolio includes full-time and compliance recording, workforce optimization, powerful quality monitoring, award-winning speech and data analytics, integrated eLearning, interactive workforce management, robust customer feedback and performance management tools, and more.
Verint branch and remote office solutions help organizations balance productivity with revenue, service, customer satisfaction, cost, and staff retention objectives. Delivered by professionals with deep expertise in retail financial services, these solutions address typical branch office issues, such as staff forecasting and scheduling, employee performance measurement and skills development, application deployment and use, and reporting at local, regional, and enterprise levels.
Verint back-office operations solutions are designed to optimize back-office performance to enhance customer satisfaction and improve business results. Delivered by professionals with deep expertise in back-office performance optimization, these workforce optimization solutions help organizations improve throughput, comply with service level agreements, retain staff, manage costs, and enhance the customer experience.
"Promero's commitment to provide the highest quality and superior products to the call center and customer care industry," stated Gregg Troyanowski, president of Promero, "is reinforced with the addition of Verint and its workforce management and performance monitoring solutions. Verint's flexible platform provides easy, straightforward integration with Promero's other offerings, including Contact Center Anywhere and Siebel CRM. We are very pleased to be affiliated with this prestigious award winning company."
About Verint Systems Inc.:
Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure.
Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit our website at http://www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.