NOVO 1 Earns Top 50 Teleservices Agency Award for 2008

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NOVO 1 Outsourced Customer Service Centers ranked among the Top 50 Teleservices providers according to the industry publication, Customer Inter@ction Solutions® Magazine.

NOVO 1, Inc. announced that it has earned the Teleservices Industry's highest honor according to a recent announcement by Customer Inter@ction Solutions magazine (CIS). In earning the award, NOVO 1 submitted documentation that ranked the company among the largest outsourced call center providers in the industry.

According to published data, NOVO 1 is ranked among the fifteen largest outbound and among the top twenty-five inbound U.S. Domestic customer care and contact centers. Through its operations in Idaho, Illinois, Maryland, Montana, Texas and Wisconsin, the company supports on-going inbound or outbound marketing programs for over 200 clients; and, serves an additional 400 clients with highly customized business solutions for inbound customer care.

"By earning this award, we have clearly identified NOVO 1 as leader in teleservices outsourcing," commented George D. Dalton, Chairman and Chief Executive Officer for NOVO 1. "Most importantly, this leadership position has been earned through our dedication to keeping service first for our clients, as documented by our ten consecutive Teleservices MVP Quality awards and multiple client honors bestowed on us for our achievements. By remaining responsive to client requirements, we have gained a loyal following. Our thanks go out to all of our NOVO 1 employees who have achieved highest industry honors by continually delivering the most responsive on-the-job performance, day in and day out. And we extend our sincere appreciation to each of our clients for their business."

The 2008 award is "based on objective, verifiable criteria, helping readers make judicious purchasing decisions," noted Nadji Tehrani, Chairman, CEO and Executive Group Publisher of the magazine. Customer Inter@ction Solutions has been a leading publication in CRM, call centers and teleservices since 1982™.

Each year the magazine bestows its Top 50 Award on companies that have demonstrated that they meet the stringent criteria set by editors of the publication for being ranked among the large-size, large-capacity teleservices agencies.

Further information and detail on the rankings are accessible at: http://www.tmcnet.com/news/2008/03/04/3307467.htm and
http://ip-telephony.tmcnet.com/news/2008/02/27/3296090.htm

NOVO 1, Inc., (http://www.novo1.com) is an innovative direct marketing company. With headquarters in Waukesha, Wisconsin, NOVO 1 business operations include a data-driven, customer based market research and consulting firm; and, a network of inbound and outbound customer care and contact centers ranked among the Top 50 U.S. teleservices companies.    

For more information contact:
F. Kevin Kasper
Corporate SVP
Market Development
Ph: 262-827-6404

Maurice A. Barboza
Oveidio Communications
Ph: 703-299-0408

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KEVIN KASPER
NOVO 1
262-827-6404
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