New Guide Gives Practical Introduction to IT Service Management

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To help organisations understand and employ the latest guidance on ITIL and IT Service Management, IT Governance Limited has launched new book 'Practical IT Service Management' as a clear and easily read beginner's guide.

IT Service Management is a proven approach enabling IT departments to deliver outstanding support to their customers. Since last year's launch of ITIL® v3 Refresh (, providing an extensive update of the ITIL® (IT Infrastructure Library®) best practice framework (, there has been significant growth in the number of organisations seeking to adopt IT Service Management. To help enterprises understand and employ the latest guidance on the subject, IT Governance Limited has launched 'Practical IT Service Management' ( as a clear and easily read beginner's guide.

IT Governance commissioned Thejendra BS to write 'Practical IT Service Management' as an introductory guide for technical and business staff with no prior experience of IT Service Management or the ITIL® framework. Over 260 pages, the book presents its 20 chapters in a question and answer format for easy comprehension and quick reading. Each chapter covers one specific aspect of IT Service Management, such as Incident Management, Service Level Management and Information Security Management. Each topic is explained concisely so as to inform but not overwhelm the reader, with real life examples cited throughout to provide helpful illustration. This self-study guide is intended to help readers subsequently to progress to reading the official ITIL® books published by the OGC.

Author Thejendra BS is an internationally experienced IT manager based in Bangalore, India. He has over 17 years' experience of technology roles including disaster recovery planning, business continuity planning, asset management, IT security and IT project implementation.

Alan Calder, Chief Executive of IT Governance, commented, "IT Service Management and ITIL® have been so widely adopted because they offer proven, commonsense means to deliver robust IT services. For those looking to tap the potential of this approach to transform their service provision, 'Practical IT Service Management' offers the ideal first step."

Priced at £39.95/US$78.30/€53.13, 'Practical IT Service Management' may be purchased online for immediate despatch or download from


IT Governance Ltd is the one-stop shop for books, tools, training and consultancy for Governance, Risk Management and Compliance. It is a leading authority on data security and IT governance for business and the public sector. IT Governance is 'non-geek', approaching IT issues from a non-technology background and talking to management in its own language. Its customer base spans Europe, the Americas, the Middle East and Asia.

Alan Calder is an international authority on information security management. He led the world's first successful implementation of BS7799, the information security management standard upon which ISO27001 is based, and wrote the definitive compliance guide for this standard, 'IT Governance: A Manager's Guide to Data Security and BS7799/ISO17799'. The 3rd edition of this book is the basis for the UK Open University's postgraduate course on Information Security. He is a consultant to companies including Cisco. He regularly blogs on IT security issues at


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