Sutherland Global Services Becomes First BPO Worldwide to Achieve Maturity Level 5 P-CMM® Assessment

Share Article

In a significant achievement in workplace innovation, multinational Business Process Outsourcing (BPO) company Sutherland Global Services has become the first pure-play BPO to be assessed at maturity level 5 of the P-CMM (People Capability Maturity Model) ®.

In a significant achievement in workplace innovation, multinational Business Process Outsourcing (BPO) company Sutherland Global Services has become the first pure-play BPO to be assessed at maturity level 5 of the P-CMM (People Capability Maturity Model) ®.

The P-CMM framework was developed by Carnegie Mellon University to define the organizational maturity of people processes and practices. It is the only framework that addresses the needs of employees, their competencies, and the processes that need to be in place to ensure an organization is continuously improving and able to meet business needs effectively and efficiently and ranks on a scale of 1 to 5, with 5 being the highest achievable maturity level.

Bill Hefley, Professor at Carnegie Mellon University who led the initial development of the P-CMM framework, personally conducted the Sutherland P-CMM assessment and commented, “Sutherland is on the leading edge of the P-CMM thought leadership trend. BPOs, like other human capital-intensive industries, recognize the value in terms of organizing and assessing skills, retaining top talent and committing to more than slogans about being an employer of choice.”

Sutherland received high commendation for its workplace innovation including a unique, integrated HR model featuring analytics, resolution tracking and metrics. The P-CMM assessment also recognized Sutherland’s innovation in recruitment skill set analysis and web-based applicant tracking system. The company’s Center of Learning was cited as an excellent example of continuous educational development. In conjunction with a unique e-learning platform, these employee development tools assist Sutherland in exceeding its client expectations.

Betty Pare, Director of one of Sutherland’s marquee clients, Intuit Inc., added, “Sutherland’s achievement of P-CMM Level 5 reinforces the company’s commitment to the development of its employees and dedication to promoting innovation in the workplace. Both of these strategies align well with Intuit’s commitment to the development of leadership and the contribution of Supplier Driven Innovation to our business.”

Sutherland Global Services’ Chairman and CEO Dilip Vellodi said, “We have always had a strong focus on long term ‘people and process’ improvements at Sutherland. With this assessment, we believe we have established a best in class ‘employee experience’ standard in the BPO industry.”

About Sutherland Global Services
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-Office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 21,000 professionals offering RightSourced™ seamlessly blended services from its 22 delivery centers in India, the United States, Philippines, Canada, Eastern Europe and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value. For more information, visit http://www.suth.com.

Media Contact (Asia Pacific)            Media Contact (North America)
S. Prabhu @ 94440 40748                Michele Sadwick 585-586-5757x6093

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Michele Sadwick
Visit website