Austin, TX (PRWEB) March 20, 2008
Apollo Hosting website hosting company for small to medium sized businesses, is pleased to announce Bret Messer as their new Director of Operations. Bret was carefully selected from numerous candidates, based on his extensive customer service and infrastructure experience. Bret's selection was based, in part, on his experience at Northrop Grumman where he managed several multi-million dollar IT services contracts. His proven ability to provide quality service and support makes him an excellent selection for the Director of Operations position at Apollo Hosting.
"My extensive technical and managerial experience has allowed me the opportunity to manage many organizational improvement initiatives; infrastructure and customer service accounted for a significant number of those efforts," Bret Messer explains about his past experience.
Apollo Hosting provides a variety of web hosting, website design, email and ecommerce tools and services for individuals and businesses. These services allow customers to establish, maintain and promote their presence on the Web. Additionally, Apollo Hosting offers VPS Hosting, Dedicated Servers and Shared Hosting services on both Linux and Windows platforms.
Bret has already implemented changes that affect how Apollo Hosting provides customer service. Effective March 10, 2008, phone support hours were increased so that support is now available from 7:00 AM to 7:00 PM CST. This was implemented to better serve customers on the East and West Coasts.
"I am very enthusiastic about this opportunity and intend to make customer satisfaction a high priority. While several initiatives are in various stages of implementation, they all focus on delivering quality service and support. Satisfied customers are, undeniably, the key to continued growth and success," Bret says about his new position at Apollo Hosting.
Live Chat support remains available 24 hours a day, 7 days a week. The change in phone support hours marks the beginning of many improvements the new Director of Operations, Bret Messer, has planned as part of a commitment to improve the overall customer experience.
"With Bret as Director of Operations, we expect our customers to experience significant improvements with regard to the efficiency and manageability of their websites," says Tamara Field, President of Apollo Hosting.
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