Cognitor to Resell Baynote Social Search and Recommendations to Customer Service Organizations Baynote's Platform to Complement Cognitor's Agile Service Management Product Suite

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Cognitor to Resell Baynote Social Search and Recommendations to Customer Service Organizations; Baynote's Platform to Complement Cognitor's Agile Service Management Product Suite

Baynote, Inc., a leader in intent-driven product and content recommendations for the business web, today announced a reseller partnership with Cognitor, a leading provider of Customer Experience & Service Management Solutions for customer and technical support organizations. Cognitor will offer Baynote Social Search and Recommendations to enhance global customer service and web self-service activities for enterprises intent on delivering more satisfying and engaging customer experiences across all channels.

"We have been tremendously impressed with Baynote's unique approach and customer traction," said Donna Salvatore, president and CEO at Cognitor. "We see increased demand for dynamic and interactive web content for global customer support service sites. Baynote is the perfect solution because it enables service organizations to learn what their customers are looking for and finding useful from their global web-based support site, then take those results and apply it back to the contact center or other customer touch points. Each customer experience can then enhance the next customer experience through all channels."

"Cognitor is an innovative, next-generation provider of customer service solutions including service resolution and knowledge management, service analytics, and other solutions which enable customer service organizations to enhance their customer's experience," said Andrew Keenan, vice president of business development and strategic markets at Baynote. "Cognitor enables Baynote to further roll out our solution to Customer Service Organizations and empower a movement to a Web 2.0 platform. In turn this allows customer service teams to learn from their customers which enterprise knowledge best services their immediate needs based on the wisdom of all the customers."

"We are very excited about our partnership with Baynote. The product will provide tremendous results to our customers almost immediately and it is a delight to work with such a leading-edge product and company. We have already made tremendous progress with our existing clients and customer network in just a short period of time. It is a great story and we look forward to an even greater journey," said Maria Wilder, vice president of business development at Cognitor.

About Cognitor
Cognitor is a leading provider of Customer Experience solutions for customer service operations including contact center, field, repair center, and web self-service. Cognitor's Agile Service Management Suite is a portfolio of integrated, modular products that support the customer care ecosystem, providing customer service analytics and solutions to intelligently monitor service operations and provide the highest levels of service across all channels. Cognitor's Service Management Solutions have been used at leading companies including Olympus Imaging North America, Olympus Diagnostic Systems Group, Georgia Pacific, Sony Vaio, Topcon, ERG, Office Max and more. Cognitor's products and services are integrated with many industry leading CRM platforms, such as Metrix. For more information on Cognitor, please visit http://www.cognitor.com.

About Baynote
Launched in 2006, Baynote delivers on-demand recommendation technology and social search for websites. By automatically displaying the best content and products, Baynote increases online revenue, leads and impressions. Baynote's patent-pending UseRank™ technology taps into the collective wisdom of the silent majority without collecting any explicit feedback. Over 80 eCommerce, media, and enterprise customers including Motorola, The Knot, and US Appliance use Baynote Recommendations. For more information, please visit http://www.baynote.com.

Baynote™, UseRank™ and BrandRank™ are registered trademarks of Baynote, Inc. All other trademarks are properties of their respective owners.

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Kathleen Wiersch
baynote
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