Your commitment to the highest level of quality and service to residents has resulted in your Best In The Industry ranking for 2007. This is indeed an honor your entire organization has earned through hard work and a dedication to service excellence.
Upland, CA (PRWEB) March 25, 2008
Lewis Apartment Communities, owner and manager of many apartment properties throughout California and Nevada, announced today that the company has been honored with a 2007 National Multifamily Customer Service Award for Excellence, one of six companies to receive the prestigious award, according to Randall Lewis, Principal and Executive Vice President of Lewis Apartment Communities. The distinction is bestowed annually by the nationally recognized consulting and benchmarking firm CEL & Associates, Inc., which recognizes companies whose customer satisfaction levels are the best in the industry in the United States.
"We are truly honored to be recognized by CEL and our residents. Our goal of retaining ownership and management of our apartment properties has resulted in a resident friendly atmosphere with exceptional customer service. This goal also ensures the maintenance of high standards of quality and redefines the lifestyle of our apartment properties for our guests. Our hands on approach allows us to recognize shifting demographic patterns and lifestyle changes in order to provide specialized amenities attuned to contemporary needs." said Randall Lewis, who notes that this award would not be possible without the hard work and dedication of the associates of our apartment properties.
Los Angeles-based CEL & Associates ranks companies in five classifications including Category I for companies with 41 or more apartment properties; Category II for companies with 31 to 40 apartment properties; Category III for companies with 21 to 30 apartment properties; Category IV for companies with 11 to 20 apartment properties; and Category V for companies with less than 10 apartment properties. Additionally, individual properties are eligible for "A List" certificates. Lewis Apartment Communities was rated as the top company in Category II. Additionally, 20 of Lewis's apartment communities received the individual "A List" distinction for outstanding customer service in 2007.
Lewis Apartment Communities individual "A List" apartment properties include:
•Carmel at Woodcreek West
•Crystal Cove Apartments
•Del Mar II
•Gramercy Park Duplexes
•Homecoming at Creekside
•Homecoming at Terra Vista
•Homecoming at Eastvale
•North Upland Terrace
•Sahara West Apartments
"Your commitment to the highest level of quality and service to residents has resulted in your Best In The Industry ranking for 2007. This is indeed an honor your entire organization has earned through hard work and a dedication to service excellence." said Christopher E. Lee, president and CEO of CEL & Associates.
The "A List" is determined, based upon the survey results of hundreds of thousands of residents nationwide. The primary goals of the awards program are to recognize firms that provide superior service to its customers, build industry awareness that quality and service can impact a company's bottom line and to set national benchmarks so others can measure success.
About Lewis Apartment Communities
The Upland, California based Lewis Apartment Communities, a member of the Lewis Group of Companies, is a leader in multifamily development and management in California and Nevada. Lewis Apartment Communities has developed over 40 apartment properties totaling more than 10,000 apartment homes to date. In-house management keeps Lewis representatives accessible to residents, which results in closer ties and a more appealing, resident-friendly atmosphere.
The Lewis Group of Companies is one of the nation's largest privately-held real estate organizations engaged in the acquisition, ownership, development and management of residential and commercial real estate. Founded in 1955, the group has also developed more than 56,000 homes, multiple master planned communities and more than 12 million square feet of retail, office and industrial space throughout California and Nevada. For more information about the Lewis Apartment Communities visit http://www.lewisapartments.com.