City of Newark, NJ to Implement QScend Technologies' QAlert™ CRM System of Non-Emergency (311) Call Center

Share Article

QScend Technologies, Inc. announced today that it has been selected to provide the City of Newark, New Jersey, with its QAlert™ citizen relationship management (CRM) software, a dynamic Web-based tool that enables city call takers to log, automatically route, and manage all citizen service requests.

QScend Technologies, Inc. announced today that it has been selected to provide the City of Newark, New Jersey, with its QAlert™ citizen relationship management (CRM) software, a dynamic Web-based tool that enables city call takers to log, automatically route, and manage all citizen service requests.

In addition, QScend and its partner, VUEWorks, will provide Newark with the VUEWorks Work Order system to further manage all public works tasks.

With QAlert, citizen service requests or complaints are entered by city staff or citizens themselves. Each entry is automatically assigned a ticket number and instantly routed via e-mail to the department responsible for handling the request. Citizens can be notified each time an action is taken, or just when the service request has been addressed and is closed.

QAlert also enables city department heads to generate a variety of reports, from issues resolved to issues outstanding to length of time outstanding to issue type, and many more.

With the integrated installation, Newark staff will be able to generate work orders by tagging service requests entered through QAlert. When those work orders are complete, the VUEWorks system sends the information back to QAlert, where responders can trigger update notification to citizens about their service requests.

For more information about QScend's QAlert CRM system, contact the QScend Sales Team at 888-878-3006.

About QScend Technologies, Inc.
QScend Technologies (http://www.qscend.com) is an industry leader in Web-based software solutions and services for municipalities. More than 2,000 QScend product users access the company's series of "Q" products for a variety of citizen service related functions, including website content management, electronic newsletter distribution, citizen service request management, and 311 call center functionality.

Located in Waterbury, Connecticut, QScend Technologies was the first company to relocate into the city's Information Technology Zone. The company also provides custom website design, application hosting, and e-mail solutions for its customers.

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

ED DZITKO
Visit website