Virtualization: Don't Forget Technical Support - Another Kusnetzky Group Paper

Share Article

As organizations are planning the implementation of a virtualization strategy, they often forget something that's very important -- technical support. Technical support is an often under-discussed aspect of technology acquisition, though is part of nearly every technology-based solution.

Kusnetzky Group, Inc. today posted Virtualization: Don't Forget Technical Support, another position paper intended to review the forces changing the market for information technology in general and virtualization technology in specific. These position papers are written by the well known software analyst, Daniel Kusnetzky, who is now the Principal Analyst and President, Kusnetzky Group Inc. This paper can be found on the Kusnetzky Group, Inc. website.

http://www.kusnetzky.net/publications/ImpactPapers/20080325_Dont_forget_technical_support.pdf

Paper Overview

As organizations are planning the implementation of a virtualization strategy, they often forget something that's very important -- technical support. Technical support is an often under-discussed aspect of technology acquisition, though is part of nearly every technology-based solution. Depending upon the type of software involved, technical support contracts often cost between 20% and 25% of the software license fee for each product that makes up a solution. Furthermore, this cost recurs each and every year that solution is in use. When virtualization technology is added to the equation most executives in an organization's IT group are not clear on what will happen to supplier's technical support. As the configuration becomes more complex, so do the support issues.

About Kusnetzky Group

Kusnetzky Group LLC brings decades of experience in all areas of the solution life cycle. It offers deep expertise in research, product planning, product development, and product marketing in the following areas: Virtualization technology, System software, Collaborative and personal productivity applications, Developing and deploying Web-based viral marketing campaigns. For more information, please visit http://www.kusnetzky.net.

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

DAN KUSNETZKY
Visit website