We are committed to the success of our customers and these results prove this. However, we are not resting on our laurels. The study also showed that there are many new opportunities for us to help our customers better compete out there and we are moving quickly to act on their input
Atlanta, GA (PRWEB) March 27, 2008
Integrated Broadband Services (IBBS), the technology leader providing the Broadband Explorer (BBX) diagnostics and provisioning software and related services to the MSO market, today announced results of a recent independent benchmark customer satisfaction and market trend survey.
The McDonnell Group, Inc. conducted the independent survey consisting of over 100 in depth telephone interviews conducted by executive level interviewers. Survey questions covered topics such as satisfaction, recommendation, cable industry trends, and future product requirements. Over 98% of those surveyed would recommend IBBS to a colleague and over 88% of those recommending indicated they would "strongly recommend" IBBS, the highest category available in the study.
"This research proves that IBBS has achieved world class levels of service and satisfaction," said Don McDonnell, Managing Director of TMG. "IBBS currently has no dissatisfied customers and a net promoter score over 98%. Perhaps just as important, the majority of those surveyed indicated that IBBS exceeded their expectations for value delivered and over 95% of those surveyed felt that IBBS had met their expectations for delivery of value."
"We are committed to the success of our customers and these results prove this. However, we are not resting on our laurels. The study also showed that there are many new opportunities for us to help our customers better compete out there and we are moving quickly to act on their input," said Dave Keil, CEO of IBBS. "We are setting out to strengthen our customer's market position in data services while building innovative new solutions that will help them extend their competitiveness in other areas including voice and video."
Since 2001, IBBS and its customers have been providing world class customer service and network management by using the Broadband Explorer (BBX) Provisioning and Diagnostic Software Suite and enabling the Triple Play through wired and wireless networks. Additional information can be found at http://www.ibbs.com or by calling 770-387-2053.
About The McDonnell Group, Inc.
Founded in 2005, TMG helps its customers in the business-to-business technology marketplace create competitive advantage with proprietary research, strategy, and integrated marketing communications services. For additional information, visit http://www.themcdonnellgroup.com.