Geoffrey Baird, Vice President and General Manager of Avaya, Appears on The Small Business Trends Radio Show to Discuss "Unified Communications: What's In It For Small Business?"

The Small Business Trends Radio Show is proud to announce the appearance of Geoffrey Baird, Vice President and General Manager of Avaya. In this in depth interview, Geoff shares how this technology can save you money, prevent lost productivity and give you a leg up on your competitors - large and small.

Cleveland, OH (PRWEB) April 1, 2008 -- The Small Business Trends Radio Show proudly announces the appearance of Geoffrey Baird, Vice President and General Manager of Avaya. Geoff was the featured guest on the half hour program, broadcast on BlogTalkRadio.com. Geoff says that Unified Communications means business - and he explains why.

You've probably heard about VoIP, but have you heard about Unified Communications? It's a technology that brings together all the elements of communication - your phone, calendar, conferencing and messaging capabilities are brought together in a way that enables you to control them from any device, anywhere. It's a convenient and affordable option for small businesses.

For example, you or your employees can be on the road using a cell phone or at home using a home phone and an Internet connection, and you'll have all the same communications capabilities that you have in your office. And in today's modern world, many business people are on-the-go. When your mobile, it's important to remain connected to customers, coworkers, suppliers - well, just about everyone.

Unified Communications means that you can easily do so by routing your calls to one number, using visual voicemail, having hands-free access to Microsoft Exchange applications, communicating via email, scheduling appointments and much more. It's a suite of services based off of a core product with a number of capabilities that combine real time and non-real time business communication applications.

You might ask, "Why is it important to bring all of these communications together? What are the advantages and benefits?" Well, for one it can reduce costs. For example, a telephone call to Australia would be a costly call from a cell phone. However, Unified Communications would allow you to place that call through your office telephone system where rates would be more affordable. Productivity is another benefit. Customer service is so very important and when a customer phones, they want instant results. When information is easily accessible, collaboration and communication time is greatly reduced. Unified Communications helps you to make sure that your customer service is top notch.

And the good news is that every business can benefit. Even small businesses with as few as ten employees. And for small business in particular, there are different capabilities for your specific needs.

Learn more about Unified Communications and the benefits it can offer to small businesses, by listening to the archived episode of Small Business Trends Radio, which can be downloaded at http://www.smbtrendwire.com/2008/03/12/unified-communications-whats-in-it-for-small-businesses/.

About Avaya
Avaya (http://www.avaya.com) delivers communications solutions to help companies transform their businesses by streamlining communications and increasing productivity. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.

About Small Business Trends Radio
Small Business Trends Radio (http://smbtrendwire.com), with host Anita Campbell, is a leader in the new generation of Internet-based radio shows, or podcasts, featuring small business experts on a wide variety of topics. The in-depth interview format of the programs provides practical advice pertaining to small business and those who serve small businesses. Small Business Trends Radio, aired over BlogTalkRadio network, is the podcast extension of Small Business Trends. Additional small business content can be found online at sister site Small Business Trends (http://smallbiztrends.com).

Contact information:
Avaya -- 1-866-GO-AVAYA
Small Business Trends Radio: Staci Wood -- 888.842.1186

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