Sutherland Wins “Best Service & Transaction Process Improvement Project” at the Lean Six Sigma & Process Improvement Summit
Sutherland Global Services, a leading multi-national Business Process Outsourcing (BPO) provider, received top honors at the 2008 Process Excellence Awards held by the International Quality & Productivity Center (IQPC).
Rochester, NY (PRWEB) April 24, 2008 -- Sutherland Global Services, a leading multi-national Business Process Outsourcing (BPO) provider, received top honors at the 2008 Process Excellence Awards held by the International Quality & Productivity Center (IQPC). Sutherland secured the top spot overcoming stiff competition from some of the world’s largest corporations in the financial services, technology and energy industries. Sutherland won first place in the “Best Service & Transaction Process Improvement Project” category.
“Each year, we are delighted not only to receive such a large number of high-quality entries into the Process Excellence Awards, but also to salute the winners in the field and recognize those that excel. We congratulate Sutherland Global Services,” said Vanessa Lovatt, Divisional Director, Lean Six Sigma & Process Improvement, IQPC. Lovatt cited process innovation and the effective deployment of technology in the Sutherland solution as the key elements of its award winning project.
Sutherland’s project showcased the process development and productivity enhancements that it achieved through the implementation of an extremely successful Six Sigma project on behalf of one of the world’s largest telecommunications companies. Sutherland leveraged the Six Sigma quality framework to develop a decision tree-based support methodology and to implement an automated knowledge management process that ensured faster resolution of customer transactions and improved its client’s overall end-user customer experience.
The Process Excellence Awards were established to honor, recognize and promote Six Sigma and Process Excellence projects that demonstrate true best practices and to expand and increase the uptake of Six Sigma and Process Excellence methodology globally. This year, the Lean Six Sigma and Process Improvement summit was held at Disney’s Contemporary Resort and Convention Center, Orlando, FL with the theme “Unite Process Improvement With Your Business Strategy: Using Innovation & Advanced Lean Six Sigma To Achieve Crucial Business Goals” with Jack Welch as the keynote speaker.
About Sutherland Global Services
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-Office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 21,000 professionals offering RightSourced™ seamlessly blended services from its 22 delivery centers in India, the United States, Philippines, Canada, Eastern Europe and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value. For more information, visit www.suth.com.
For more information contact
Sutherland Global Services,
Michele Sadwick, Vice President
585-586-5757 x6093
Email: michele_sadwick(at)suth.com
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