Business Continuity Solutions Provider, SteelEye Technology, Joins TSANet to Enhance Customer Support on Multivendor Implementations
Membership assures SteelEye customer satisfaction through collaborative trouble-shooting directly with other member companies
Palo Alto, CA (PRWEB) April 20, 2008 -- SteelEye Technology, Inc. (steeleye.com), a provider of award-winning business continuity solutions including continuous data replication and disaster recovery for Windows, Linux and virtual infrastructures, today announced it has joined TSANet (Technical Support Alliance Network), the industry's largest vendor-neutral support alliance. Within the community, SteelEye is a member of both the TSANet Classic and Mission Critical support groups. TSANet members are committed to excellence in the support of their customers whenever collaboration with another vendor is required.
As a leading provider of business continuity solutions that focus on data protection, data replication and disaster recovery, SteelEye's family of LifeKeeper solutions are designed to integrate into the most complex, multivendor IT infrastructures to inoculate an overall implementation from downtime.
Being a member of TSANet provides SteelEye with rapid, global support on a 24x7 basis, and ensures seamless cooperation and rapid escalation of any technological issues that could arise between SteelEye and other member vendors. This enhanced service and support results in maximum customer satisfaction, system uptime, and data availability.
"We're thrilled to be part of TSANet. The membership will not only enhance our customer service and support, but also provide us an opportunity to collaborate with other companies in a way that has not been done before. Working together with other industry giants and small organizations alike, we can be more efficient in solving problems and taking corrective action," said Garrett Gafke, President and COO of SteelEye, Inc. "In a highly competitive landscape, TSANet has done a great thing in creating an infrastructure that encourages companies to unite in their shared goal of meeting SLA commitments and assuring customer satisfaction."
TSANet has more than a hundred software and hardware companies on its member roster including, Adobe, BMC Software, Dell, HP, IBM, Microsoft, Novell, Oracle, Symantec and Sun Microsystems.
"We are very pleased to welcome SteelEye to the TSANet support alliance" said Dennis Smeltzer, TSANet executive director. "SteelEye is representative of the growing TSANet membership from different sectors of the industry and beyond traditional hardware and software vendors. As multivendor support continues to gain importance amongst IT customers, SteelEye will have an edge provided by the TSANet infrastructure."
About the Business Continuity Solutions Provider: SteelEye Technology, Inc.
SteelEye is the leading provider of data and application availability management solutions for business continuity and disaster recovery for Linux, Windows and virtual environments.
The SteelEye family of data replication, high availability clustering and disaster recovery solutions are priced and architected to enable enterprises of all sizes to ensure continuous availability of business-critical applications, servers and data.
To complement its software solutions, SteelEye also provides a full range of high availability consulting and professional services to assist organizations with the assessment, design and implementation of solutions for ensuring High Availability within their environments.
SteelEye is a wholly-owned subsidiary of SIOS Technology, Inc., listed on the Tokyo Stock Exchange under 3744. For more information about SteelEye Technology, contact Greg Ewald at 650-213-1483.
About TSANet (tsanet.org)
Founded in 1993, TSANet (Technical Support Alliance Network) is a worldwide support alliance that offers an industry-wide forum to facilitate servicing multivendor customers while providing an infrastructure for more efficient multivendor problem solving. Membership consists of more than one hundred software and hardware companies, including industry giants such as Dell, EMC, HP, IBM, Microsoft, Novell, Symantec, Sun Microsystems, and Unisys. TSANet can be reached at (913) 345-9311 or at tsanet.org.
###
Post Comment:
Trackback URL: http://www.prweb.com/pingpr.php/U3F1YS1Qcm9mLUhvcnItU2luZy1GYWx1LVplcm8=
Bookmark -
Del.icio.us |
Furl It |
Technorati |
Ask |
MyWeb |
Propeller |
Live Bookmarks |
Newsvine |
TailRank |
Reddit |
Slashdot |
Digg |
Stumbleupon |
Google Bookmarks |
Sphere |
Blink It |
Spurl
|
