BIT Group Expands Global Field Services to North America

Global contract manufacturer of complex medical instrumentation has expanded its field services to North America. BIT Group's USA Field Service Center operates from Source Scientific LLC (Irvine, CA), a BIT Group Company.

Ludlow, MA, Irvine, CA and Schwabach, Germany (PRWEB) April 30, 2008 -- BIT Group (http://www.bit-instruments.com) has announced that its USA Field Service Center -- operating from Source Scientific LLC (http://www.sourcescientific.net) in Irvine, CA -- is ready to serve clients in North America. As part of its global field service expansion, BIT Group has enhanced both its customer service and field technician teams and FDA-approved BAAN service software to provide clients with dedicated field services, response and support, ensuring full traceability and device history records.

BIT Group provides dedicated field services, response & support, ensuring full traceability & device history records.

For more than 30 years, BIT Group has provided instrument contract product development, manufacturing and after-sale services to medical and diagnostic OEM clients.

BIT Group is the first OEM-Manufacturer of complex medical instrumentation that has development, manufacturing and field service as well as complete FDA quality certification.

BIT Group Global Field Services include:

• Instrument Installations and In-house depot service
• Worldwide service network onsite / User training onsite
• Maintenance and warranty service
• BAAN service administration software validated according to the FDA
• Refurbishment and Swap-Out services
• Spare parts logistics in North America and Europe
• Preventive Maintenance Programs / Legacy Maintenance Programs
• Inspection / Upgrades / Calibration
• Exchange Service / modules or complete instruments
• Emergency VIP Service
• Professional, trained technicians and specialists serving current US OEM clients
• Manufacturer Warranty
• Systems Testing and Troubleshooting
• Regulatory Compliance / Safety Checks
• MTBF / MTBI for value service scheduling
• Second-level hotline for technical support
• Full Documentation / Device History Records

In June 2007, BIT Group expanded its operations in North America by acquiring interest in Source Scientific LLC, Irvine, CA. The newly-combined BIT facilities function in clean, cell based manufacturing areas, based on the Kaizen philosophy of one piece work flow, ensuring superior production quality. An optical lab, wet test lab, design engineering centers and electronics testing lab are key areas where BIT Group provides innovation and superior quality for its customers. BIT Group provides single source from design and manufacturing to after-sale service with the highest quality standards according to ISO13485-2003 and ISO 9001-2000 and FDA registration, and is the base of the company's success.

BIT 'Instrumentation for Life'

• Messer World (BIT Group's parent company) totals 6800 employees worldwide
• Sales in excess of $1.8 billion in 2007
• Operations present in 100+ countries
• Messer focuses on Industrial Applications, Engineering, Gas and Contract Services in the Medical Instrumentation market
• BIT is a sister company with operations in Europe and USA
• 170+ employees, 80% technicians and engineers
• ISO13485, ISO 9001 and FDA registered
• Contract Product Development, Manufacturing and Assembly
• Global Supply Chain Management
• After-Sale Services.

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