Contact Center Consultancy Announces New President

John Cockerill named President of The Taylor Reach Group, Inc.. the Toronto based call & contact center consultancy

Toronto (PRWEB) April 29, 2008 -- Colin Taylor the Chairman and CEO of The Taylor Reach Group, Inc. (TRG) announced today the promotion of John Cockerill to the position of President. John will oversee the daily operations of TRG and manage the Toronto, ON Head Office. John has been with TRG since 2004 most recently in the position of Vice President. Johns' call and contact center career spans more than 25 years and includes Operational Leadership and Sales roles with organizations such as The Bank of Canada, EDS, Watts Communications, Liver Foundation and TRG. John has received numerous awards for contact center operations. John is a regular speaker and author on call centers, contact centers, customer care, sales and business development.

For more information on TRG's call and contact center consulting services contact John Cockerill at 416-979-8692 ext 201 or by email at jcockerill @ thetaylorreachgroup.com .

About The Taylor Reach Group, Inc.
The Toronto based Call and Contact Center consultancy was established in 2001 and today has offices in Toronto, Atlanta and Sydney, Australia. TRG has served numerous Fortune 1000 companies and today boasts more than 14,000 agent positions globally and has received more than 30 awards for operational excellence. TRG's services include Strategic Roadmap planning, Technology acquisition, Outsource and offshore assessments, Customer Satisfaction Assessments, Outsourced quality monitoring and performance improvements.

Visit TRG on the web at www.thetaylorreachgroup.com

Media Contact Andrea Rios 416-979-8692 ext 266

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