Telephone Recording Basics - Thought Leadership Website Launched
DSS Corporation, (www.equature.com) launched a new Telephone Recording Basics thought leadership website (www.telephonerecordingbasics.com). This is the first in a series to come.
Southfield, MI (PRWEB) April 29, 2008 -- DSS Corporation, (www.equature.com) launched a new Telephone Recording Basics thought leadership website (www.telephonerecordingbasics.com). This is the first in a series to come.
The website (www.telephonerecordingbasics.com) is designed for IT Staff and Management Teams who need a Full Cycle Telephone Recording Solution to protect their businesses. The site covers a broad range of requirements that an effective next generation telephone recording platform must have to obtain the 7 objectives of: Unified Communications Intelligence (UCI), Liability Recording/Order Verification, Compliance, Voice Recording Business Value, Voice Search Productivity, Knowledge Management and Quality Management.
The topics include: telephone recording as well as full cycle communications capture including VoIP, Screen Data, Chat, and Email.
This telephone recording website focuses on 7 objectives which include the following:
1. Unified Communications: Cisco® and Microsoft® are pioneering this field by making it easier to connect with people regardless of communications type. You can receive a phone call as well as a text message anywhere in the world from your office phone. "Presence anywhere" is a concept that allows for the consolidation of phone numbers and "location independence" for communication. Organizations that harness this power by capturing it with a 360° full cycle solution will be able to increase revenue, decrease expenses and reduce risk.
2. 100% Liability Recording/Order Verification: Organizations have a fiduciary responsibility to their employees and constituents for security. Capturing all communications (voice, email, chat) allows for the elimination of He/Said, She/Said scenarios. Telephone recording and full communications capture are required for verification of orders. This can save organizations millions of dollars in return credits and mistakes. Regardless if you are a broker/dealer, manufacturer of window treatments or taking orders for freight delivery, this method of order verification will reduce expenses and mitigate risk.
3. Compliance: Compliance with PCI (Payment Credit Industry) Requirements, HIPPA, Sarbanes-Oxley (SOX), NASD/SEC rules, Gramm-Leach-Bliley and FOIA (Freedom of Information Act) are forcing organizations to archive and retain voice recordings and other communication records like chat and email.
4. Voice Recording Business Value: Users want access to voice recordings as well as other communications because they contain business value. That value may not be needed for 1 year, but when it is needed, users must have it. If organizations do not capture it the business value is wasted. Information is power and provides organizations a competitive advantage.
5. Voice Search Productivity: The old paradigm was to record calls and allow a few people access. Knowledge is only as good as the people using it. Limit the people's access and limit the power of the knowledge assets. Enterprise Search Capabilities with unlimited access are required for next generation voice recording.
6. Knowledge Management: 360° communications capture (Voice, Email, Chat) produces one of the biggest repositories of intellectual property and business information for organizations. An effective full cycle recording solution can harness these information assets, allowing for reporting, mining and analytics.
7. Quality Management: An effective voice recording platform must have a Quality Assessment module so department heads can score their team members' communications. This critical add-on is required for team building, improving customer service and to satisfy internal communication needs.
The site www.telephonerecordingbasics.com also provides a whitepaper addressing these issues and provides requirements to procure an effective telephone recording solution.
For more information on Telephone Recording best practices, please visit: www.telephonerecordingbasics.com
DSS Corporation (www.equature.com ), headquartered in Southfield, Michigan, specializes in operational improvement and customer satisfaction for the government and private sectors.
Contact: Jeff Vezina, DSS Corporation Phone: (866) dss-corp Fax: (248) 569-6567 Email: jvezina(at)dss-corp.com Web site: http://www.equature.com
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