Ask the Experts: Best Practices Panel with Apple, Mentor Graphics, GE Fanuc, Symantec and InQuira
San Bruno, CA (PRWEB) May 1, 2008
InQuira, Inc., a provider of integrated software applications for intelligent search, knowledge management, analytics and user experience, today announced that it will moderate and participate in an engaging panel at the Service & Support Professionals Association's (SSPA) Best Practices 2008 Conference at the Hyatt Regency in Santa Clara. Brent Hayward, InQuira's Vice President, Worldwide Support and Professional Services, will participate in a panel discussion on Monday, May 5th at 10:45 a.m. entitled "Ask the Experts: Best Practices Panel with Apple, GE Fanuc, Symantec, Mentor Graphics and InQuira."
"Ask the Experts: Best Practices Panel with Apple, Mentor Graphics, GE Fanuc, Symantec and InQuira," Monday, May 5th at 10:45 a.m. PT
Moderated by: Jason Hekl, Vice President of Corporate Marketing, InQuira
- Joe Hines, Manager Applecare Knowledge Management, Apple
- M.J. Hawes, Senior Manager Applecare Global Online Support, Apple
- Kim Kelley, Support Delivery Systems Program Manager, Mentor Graphics
- Scott Duhaime, GlobalCare Product Manager, GE Fanuc
- Bradford Smith, Senior Director Support Experience Team, Symantec Corporation
- Brent Hayward, Vice President, Worldwide Support and Professional Services, InQuira
More information on the conference can be found at http://www.thesspa.com.
About the SSPA:
As the industry's foremost professionals association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum - from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA) and the Association for Services Management International (AFSMI). For more information, visit http://www.thesspa.com.
InQuira, Inc. improves the quality of customer interactions through websites and contact centers with integrated applications for intelligent search, knowledge management, analytics and user experience. InQuira's solutions leverage the company's patented intelligent search technology to understand customer intent in real-time and dynamically create a personalized response experience that incorporates the right information, data, applications and navigation paths. InQuira's blue-chip customers include: Bank of America; AVIS Group; Pitney Bowes; BEA Systems; Sun Microsystems; Fidelity Investments; and SprintNextel. The company is headquartered in San Bruno, Calif. and can be reached at +1 (650) 246-5000 or via the Web at http://www.inquira.com.
# # #