Appointment-Plus Expands Its Industry-Leading Call Center Services

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Appointment-Plus (http://www.appointment-plus.com), an industry leader in web-based appointment and scheduling software for call centers, announces expanded services and options for call centers and resellers. These initiatives include: (1) an expanded and improved call center reseller control panel; (2) AP ExpressWay, a new call center reseller arrangement; and (3) Reseller University, a comprehensive training and resource center for call center resellers.

Appointment-Plus (http://www.appointment-plus.com), an industry leader in web-based appointment software for call centers, announced today expanded services and options for call center resellers. In conjunction with its upcoming exhibition at the Association of TeleServices International (ATSI) annual conference in St. Louis, Appointment-Plus unveiled three major call center initiatives.

These initiatives include: (1) an expanded and improved call center reseller control panel; (2) AP ExpressWay, a new call center reseller arrangement; and (3) Reseller University, a comprehensive training and resource center for call center resellers.

Reseller University offers call centers unparalleled training and reference resources for the online appointment system. Call center resellers can participate in regularly scheduled webinars concerning the Appointment-Plus system and how it significantly increases call center revenues. Topics include client account setup, maximizing appointment system revenues, and open forum discussions. Reference materials are provided for each topic, including an extensive reseller online tutorial. All aspects of Reseller University are free to Appointment-Plus call center resellers.

In addition to Reseller University, Appointment-Plus has also upgraded its call center reseller services by offering an improved reseller control panel and a new call center business relationship. The control panel allows call centers to easily track their Appointment-Plus scheduling accounts and all related information. The control panel also permits simple integration into call center scripting. In addition, the new AP ExpressWay Reseller Program offers call centers the ability to utilize the expertise of the Appointment-Plus sales and support staff. The ExpressWay Program eliminates the need for call centers to expend internal resources for the setup and support of client scheduling accounts and allows call centers to focus on their core competencies.

"Appointment-Plus's experience and close relationship with the call center industry has helped us identify the most critical issues in developing an even better service model for call centers," said Robert La Loggia, President of Contemporary Web Plus, Inc. "Call centers can now comfortably offer clients a best in class online scheduling solution for all appointment setting needs."

Contemporary Web Plus, Inc. is a technology firm that specializes in the development of web-based scheduling and appointment software for a wide variety of applications and industries. The flagship product of Contemporary Web Plus is the Appointment-Plus online scheduling system. Contemporary Web Plus software clients include Fortune 500 companies such as Pepsi and Comcast, federal and local government, universities and schools, and small/medium sized businesses worldwide. In 2007, Microsoft Corp. selected Appointment-Plus software as its referral source for all Appointment Manager software clients.

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