ShoreGroup Appoints Greg Stack to Lead Contact Center Operations Team

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Expert in the engineering and deployment of enterprise level IP-based contact centers and unified communications systems to lead ShoreGroup's Contact Center Implementation Team

ShoreGroup, Inc., a premier systems management solutions and IT professional services firm, today announced that Greg Stack has been appointed to the position of Vice President. With degrees from Marquette University and the Carlson School of Management at the University of Minnesota, Stack brings more than 30 years of industry experience, having spent over 23 years specializing in leading engineering teams in the deployment of some of the nation's largest and most complex contact center technology solutions. With this appointment, Mr. Stack will be responsible for the Engineering and Deployment Teams of ShoreGroup's Contact Center Service practice and will report to Jim LaRosa, ShoreGroup's Executive Vice President of Sales and Operations.

Stack's expertise is grounded in numerous vertical markets, including healthcare, financial services, insurance, consumer goods, transportation and manufacturing. Prior to joining ShoreGroup, Stack held senior executive positions responsible for the re-engineering of contact centers for over 100 clients. As a founding partner, Vice President, Group Leader and CTO at eLoyalty Corp., Stack spent 19 years creating and directing a contact center practice specializing in large enterprise, multi-site, multi-vendor, and virtual contact center solutions. During this timeframe, Stack led the deployment team in implementations totaling over 200,000 agents and desk tops and 75,000 self-service ports.

In addition, Stack has served as Chief Architect across large, complex legacy and Cisco IP-based contact center and self-service environments. His deployment work has been recognized as major industry firsts in the areas of Speech Self-service Platforms, Customer Experience Frameworks, Unified Command and Control Routing, Virtual Contact Centers, Computer Telephony Integration (CTI), cross-channel integration and customer interaction rules engines.

"We are excited to have Greg, with his extensive experience in contact center deployments, join our team," said Robert Kennedy, ShoreGroup's CEO. "Our Contact Center Service practice has been one of the strategic cornerstones of our business and as such, the hard work of our dedicated employees has resulted in an industry-wide recognized team for the deployment of Cisco's IP-based Contact Centers. In addition, with our award winning CaseSentry® and ShorePatrolâ„¢ managed support services, we have become an industry leader in the ongoing support and management of these mission critical systems. Greg brings the leadership experience needed for this complex business environment, and his background in application development and integration pulls it all together for our customers."

"I'm excited to be working with a dedicated team of professionals who are deeply committed to both the industry and to their customers. With its branded managed service offerings of CaseSentry and ShorePatrol, ShoreGroup has a unique approach in supporting their customers and in making a difference in their ability to create operating efficiency for each client," said Stack. "I intend to use my background to help ShoreGroup further extend their already impressive record by introducing new areas of complex service creation and applications integration into their business strategy."

About ShoreGroup, Inc.

ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products that drive the success of regional, national and international enterprises. ShoreGroup develops innovative systems and service management applications on its dynamic CaseSentry® Operational Services Automation (OSA) platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance and service delivery within complex networked environments. The company's ShorePatrolâ„¢ 'Day 2' Operational Support Service expands upon CaseSentry's management to deliver the high-quality converged systems maintenance and support services that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional services provide leading consultation, design and implementation solutions for high-availability converged networks. The company's expertise in LAN/WAN, unified communications including IP Telephony/VoIP and IP contact center, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner, with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

Cisco and Cisco Systems are registered trademarks or trademarks of Cisco Systems, Inc. and/or affiliates in the U.S. and certain other countries. ShoreGroup and ShorePatrol are trademarks, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

ShoreGroup, Inc. (

Joanne VanAuken
ShoreGroup, Inc.
The ShoreGroup Building
460 West 35th Street
New York, NY 10001
(212) 364-6800


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