Webcom, Inc. Announces the General Availability of ResponsAbility

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Latest innovation addresses case management and workflow processing.

Webcom, Inc., the leader in simplifying the complex, today announced the availability of ResponsAbility, Webcom's newest offering addressing the case management and workflow processing areas. ResponsAbility is designed to speed "time-to-resolution", eliminate unnecessary time delays and improve overall communications and productivity through improved transparency and collaboration.

ResponsAbility is a robust case management and workflow solution that helps organizations keep their projects on track without making the lives of team members more complicated. This basic application provides a central location for managing the key aspects of all types of cases, including product and service defects, customer and supplier complaints, non-conformance issues, health and safety incidents and RMAs. Separate tabs keep key information within easy reach. Your team can log issues as they arise, prioritize them, and update their status as appropriate. Built-in reports let you see open issues by project, projects by stage, and many other categories.

"After months of review and the evaluation of numerous vendors to help implement a Product Information Management system, we chose ResponsAbility from Webcom," stated Mark Hughes, Internet Marketing Manager at Broan-NuTone. "Having several thousand products to manage from conception to obsolescence, we wanted to have stability out of the box. We feel that ResponsAbility is the perfect fit," added Hughes.

With some research indicating customer acquisition costing as much as 10 times as customer retention, ResponsAbility complements Webcom's quoting solution, WebSource CPQ, quite well and continues the company's focus on simplifying the complex. "Attaining your goals and objectives requires not only a focus on obtaining new business through a quote-to-order solution such as WebSource CPQ, but just as rigorous a focus on retaining your most treasured asset, your customers," commented Aleksandar Ivanovic, CEO and founder, Webcom, Inc. "ResponsAbility is just the type of solution needed to help drive customer satisfaction, innovation and repeat business," added Ivanovic.

Client-specific input, industry best practice and the personal experiences of the Webcom product and delivery teams has led to a very robust module, comprised of a number of key features:

  •     Disposition and manage all types of cases, including:                                                                                                                                                                                                                                        

o     Product and service defects
o     Customer and supplier complaints
o     Non-conformance issues
o     Health and safety incidents
o     RMAs and ECNs

  •     Ease of workflow modeling
  •     Flexible definition of assignments, notifications, recipients
  •     Conditional actions drive implicit and explicit notifications
  •     Intuitive UI and flexible forms design
  •     Robust visibility rules and permissioning
  •     Create and implement corrective and preventive actions (CAPA)
  •     Support of regulatory and compliance requirements
  •     Advanced search capability
  •     Unlimited comments and uploading of attachments
  •     Enabled for multi-language support
  •     Full audit trail and archiving capability
  •     Export in CSV, Excel, XML, PDF or RTF file format

"ResponsAbility enables a company to drive quality process control and change management while remaining responsive to the needs of the business and clients", commented Trevor J. Owen, Six Sigma Black Belt. "This product is designed to let the business fit the product to its processes rather than force a re-design on process to fit the product, which is all too common with many process management tools today", said Owen.

"We use ResponsAbility ourselves, internally, for communicating with our customers and have seen improvements in our time-to-resolution of at least 50%, in some cases instantaneous," commented Milan Rajkovic, vice-president of services at Webcom, Inc.

ResponsAbility is available immediately, with a free trial available at http://www.webcominc.com/trial/resp_trial.asp. Deployed in a software-as-a-service (SaaS) model, pricing starts at $20 per user per month for an internal user and $5 per user per month for an external user ($1 per case generated by external users).

About Webcom, Inc.
Webcom, Inc. provides software solutions that simplify the complex and helps you attain your business goals. Obtain more business by simplifying the quote-to-order process for the selling of complex products and services. Requiring only a browser, WebSource CPQ allows customers to configure, price, quote and propose their offerings across multiple sales and distribution channels, anytime, anywhere. WebSource CPQ not only handles the traditional bill of material, routing and diagram generation tasks frequently associated with product configurators, but also addresses the guided selling, proposal generation and multi-level channel management tasks associated with sales configurators. Retain your customers by simplifying case management with ResponsAbility: you've always had the responsibility, now you have the ability to respond. The solutions help drive increased revenues and margins, increased customer satisfaction, reduced costs and improved productivity. Companies utilizing Webcom's products and services include Rockwell Automation, Danfoss, Corning Cable Systems, Network Appliance, Grayhill, GE Industrial Systems and Broan-NuTone. Founded in 1997, Webcom is a privately held corporation headquartered in Milwaukee, Wisconsin with offices in the USA and Europe.

For more information, visit Webcom at http://www.webcominc.com or call 414-273-4442 (toll free 877-508-6323).

Media Contact:
Webcom, Inc.
Chris Lesar
(262) 617-8231


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